June 29, 2023
Esteemed client,
Upon reading what you seek in your Customer Service Agent I knew this would become a mutually beneficial relationship. I develop and maintain prosperous customer relationships.
I will quickly learn the products and services your company provides to customers, and apply that knowledge to address issues, provide support, offer information, and place orders, using my exceptional customer success skills.
I will resolve customer complaints, troubleshoot issues to determine the best path for resolution, correctly document interactions with customers, track call types, maintain support service levels above and beyond expectations, uphold customer service standards, and perform all other duties as assigned.
I will demonstrate effective telephone etiquette, the ability to communicate with confidence in an easily understood professional speaking voice, strong written communication skills, listening and comprehension skills, strong interpersonal skills with the team, composure when dealing with difficult customer situations, time management skills, efficient task prioritization, and my CRM / Suite / Office skills.
Thank you for your time and consideration of my qualifications.
Sincerely,
Javier V Deligne