Otrslavori
We are have a cloud ESB, based on NATS with intellectual layer and set of adapters to external systems. We are integrate ITSM systems like HPSM, Remedy, ServiceNow, OTRS etc. We are need to organize monitoring system on Prometheus and Grafana for proactive contol helth of our service. We are use: - NATS - MongoDB - PostgreSQL Monitoring with 7-10 sensors will be will be enough (dashboard with simple drilldown and alerting to e-mail and our API)
We started working with OTRS this Feb. Some settings still need to be edited, but more importantly we need 2-3 processes automated with the "Process Management" in OTRS. IT's simple steps, beeing aprooved or done and then the ticket goes in new states to new departments. All documented in the attached file. File will be translated to english, right now it's in german. We are looking for somebody to first program this two processes and then we will new processes in the future.
We have an integrated Platform. however we have 3 task incomplete which we are seeking for an ex...to help us. Task 1: - Nagios as a Monitoring to be able to collect all details information of a (any) hardware. (Example: Serial number, Hard disk capacity etc..) - Export those detail information to a CSV file in order to use it later during our OTRS import Task 2: - Have the exported Nagios CSV file converted in a supported format in order to import it in OTRS CI (Config Item - in CMDB) - Ability to import batch of devices (Hardware) in OTRS-CI using the same csv file. Task 3: - Once the Config Item is defined and setup in OTRS, OTRS should be able to link each ticket automatically to its own Device (CI) using a unique ID such as Serial number e...
Help setting up initial OTRS community version on Centos 7 (VPS), configure outgoing SMTP-TLS mail. Linux Sysadmin, Perl, and previous OTRS experience required. ( )
Help setting up initial OTRS community version on Centos, configure outgoing SMTP-TLS mail. Sysadmin previous OTRS experience required.
Installation and configuration of OTRS. On-premise Server. We provide the server and description of Functions and List of operators and clients
Hi Adrian P., We are a small IT-company and would like to start using OTRS as Ticketing System. We saw it also offers Workflow-Taskmanaging. Which we would like to use later. We would like to discuss with you what we want and if you can set that up on one of our servers remotely. Fixed or hourly rate can be discussed once you have understood what we need.
...custom JS included by the OTRS ticket system which is based on Perl. Problem is that since an update I am missing a JS variable from the core system. This JS script loads extra options into the ticket compose views. In this case a wizard with lots of input options to generate a text template. The extra options show dependent on the response template (ReponseID) that the user has selected. Also it does remember the selected wizard options for this ticket so the user can reopen the wizard and regenerate the text over and over until it is correct. To make this work correctly I need * ResponseID to know which template we are having open * TicketID and UserId to remember the settings for this specific ticket and user Actual task here: Since a previous update of the OTRS sy...
Requirements Create a document to describe how to do the below, using step by step approach and screenshots Configure the system if needed, and document configurations of OTRS and/or ubuntu to outgoing emails to customer/requestor, after ticket creation emails, upon ticket creation using the customer portal by a customer, and in turn create a ticket in a queue based on received email ticket based on email being sent to a specific email address Success criteria • System is able to do what is listed in the requirements section above • The steps are clearly documented
We are a service provider company on Brasil and we want to set up a hosting platform to offer OTRS instances for our customers free of charge. We have the infrastructure but we need the following: Develop a project to automaticaly deploy OTRS instances as needed. The instances need to be created and managed thru a web browser
Hledáme šikovného programátora, který nám pomůže s úpravou našehi ticketovacího systému OTRS. Zadané tickety uživatelem chceme posílat mailem s odkazem na detail ticket, avšak platnost zobrazení bude jen na definovanou dobu. Ticket samozřejmě dále zůstáva v systému, jen mu skončí platnost zobrazení. Takto zobrazený ticket nebude podléhat přihlašování.
Hi Guys, we are using OTRS v3 with Debian8 we are need a Freelancer now, who upgrade OTRS to the last Stable version
you are a OTRS expert? you know how to automate processes in OTRS? you know how to configure OTRS for a high degree of automation? you have at least done 15 productive OTRS setups, which you can share explain and share as a prove of your expertise? You can share us a teamviewer or similar screensharing tools your expertise by showing us around on a existing OTRS system? GREAT! you could be the right person! Share us in your proposal along with the answers to above questions following details: - your possible dates to present your OTRS - your average amount of tickets arriving per day - your business areas in which you use OTRS to support you - your automation steps you have done with OTRS Please note - your proposal rate is not a p...
Hi, We have OTRS installed ourself. But need help in few customization in fields to support ITSM and reporting.
Windows SQL Настроить OTRS под требования и сделать вебинтерфейс.
We are using OTRS 5. We currently have only email notifications that can be trigger. We need to trigger SMS notifications aswell. It is to be done thru web services function of SOAP/REST.
...E-mails shall be automatically be merged by the order number into one existing (oldest) ticket. Preferably we would like to use Java, alternatively (second choice) perl. Here some first insights of how it could be possible: Also we search for consultancy of using advanced features of OTRS. So you are a developer and you have many years (at least 4 years) experience of real handson usage on OTRS? Great file us a proposal. How do we work? we have a private gitlab repository, which we will use for data and issue exchange. You are not able to use the private repository? Simple: do not apply! Budgets and rates Place your offer independently of our offer. We do not disclose our budget nor do we disclose our rates which we are
we need someone on a contract to maintain our OTRS ticketing instance which includes troubleshooting, upgrades, custom config, etc
1. Freeside Billing System Setup with PostgreSQL DB 2. Integrate Freeradius into Freeside 3. Integrate A2Billing 4. Integrate Mikrotik Hotspot Billing with Freeside & Freeradius 5. Provisioning Mikrotik Router ( Create Queue Tree to Limit user speed - VPN services) ...System Setup with PostgreSQL DB 2. Integrate Freeradius into Freeside 3. Integrate A2Billing 4. Integrate Mikrotik Hotspot Billing with Freeside & Freeradius 5. Provisioning Mikrotik Router ( Create Queue Tree to Limit user speed - VPN services) ( critical) 6. Enable COA support within Freeradius and Freeside for FUP (Fair Use Policies) 7. Provision Export for Cpanel Server 8. Integrate OTRS for ticketing instead of RT 9. Provisioning Export for Ubiquity Devices 10. IPV6 Billing Support for Fre...
Supplying IT solutions to local municipalities in southern African region
We currently have a OTRS server 5.0.16 in a Debian 6 box with MySQL 14.14 which have performance problems. Once in a while the server gets unresponsible and need to reboot it. Would like to setup a new linux box: p.e. Ubuntu server with the latest stable version of OTRS, latest stable MySQL, and latest OTRS, etc. We'll provide ssh access to both servers. Target machine will be provided with basic setup, need to be tuned. Need migration services between both servers. Have to be done in three iterations: first, setup target machine with a premigration data load for testing. Once validated, second and last migration have to be done. Later, when making sure there are no bugs or problems with the setup, upgrade to the latest stable version of OTRS. We&#...
We are looking for a person who can Bugfixing our OTRS Support System. suddenly no emails go in update to the next version we need a freelancer who is familiar with the system and ready to start
Your job is to create a decision matrix for choosing a Ticket system (e.g. OTRS). The decision has to be done for the stakeholder end-users, Team-Manager, Business-Manager. The Ticket-System has to be used for all known Tickets which may come from any current used communication channel. Also you need to be able to identify the comparison aspects on your own! To prove your expertise name us following details in your application: - what are the well known ticket systems on the market right now? - what communication channels do you know and which are supported by the ticket system? - share us your best 2-3 comparison matrices for similar systems as reference to verify your level of expertise for our requested comparison We need from you the full estimate with all tasks you s...
Some inbound calls are handled by an external call center. They send an email to our helpdesk application (OTRS), which creates a new ticket for this. We need an OTRS Addon to process these mails. It should ... - change the type from "email-external" to "phone" - assign to an already existing customer, if possible (e.g. matching phone number) - beautify subject and text, incl. our signature (e.g. regular expressions or template)
It is necessary to solve following tasks: Asterisk integration with OTRS
An unser OTRS 5.x soll als Kunden Backend die Datenbank der CRM Software Cobra angebunden werden (lesend und keine Datenkopie, sonder live Zugriff) Diese liegt als offene Microsoft SQL Datenbank vor (MSSQL).
we have a clean otrs install, but we are looking to open ticket by just email who are on out databases users.
I have a clean Centos 7 install, and I am looking to get full working a OTRS ticket system working the free version, working email, notificacion.
OTRS Update from version 4.0.9 to 5.0.15 in a Linux (Welcome to Ubuntu 12.04.5 LTS (GNU/Linux 2.6.32-042stab120.5 x86_64) ) / Plesk / environment. Access via TeamViewer and SSH / https to the plesk server. Thank you.
i need to upgrade otrs 3.04 to the lastest otrs. Someone with knowlage of Centos 5.
In need someone to an step by step tutorial how to install configure, optimize and integrate OnlyOffice Community, OnlyOffice Online Document Editor and OTRS on Ubuntu LTS that is installed on Proxmox virtual environment LXC container.
We would like to find an experienced freelancer with access to a OTRS Free or OTRS Business platform () to develop and test a PHP script to perform some basic queries to the OTRS CMDB. The only objective of this task is to configure the connection to the CMDB (webservice, API, direct access to the database, etc.) and perform some basic query such as gathering the name and ID of the latest CIs added to the CMDB.
.../>-Active Directory Management Specialist. 30% Necessary<br />-Successfully completed training (ideally in the IT field, such as systems integration specialists) or equivalent qualification<br />-Experience in the operation and administration of servers on Linux (Ubuntu) or Windows based 70% necessary. [Minimum Experience of 6 months with Linux Ubuntu]<br />-Familiar with ticketing systems (such. As OTRS) and / or dispatching tasks<br />-Ideally experience in the following areas: Messaging Services, Telecommunication Services, IT Services<br />-Quick learner and structured thinking<br />-High level of commitment and reliable operation<br />-Sense of initiative and teamwork<br />-Excellent communication skills, customer and servic...
Get the latest OTRS 4 () to run an on given PC (WIN2012 essential IIS 8.5, MSSQL Express) via teamviewer and update a productive OTRS installation on MSSQL to OTRS 4.x. Steps are: - Install Perl - Configure IIS (8.5) to run with perl - Install latest OTRS 4 Version - Configure OTRS for IIS and MSSQL - Create default Database on MSSQL - Configure OTRS for ADS singlesignon - Configure Mail - Check whether the database run Update the productive installation. - restore the productive database - create needed DDL changes - check functionality Only for persons who have experience with OTRS MSSQL IIS!
I need to convert from one Problem Tracking system to another. I want to convert my current Issue tracking system from: (Entertrack) to (OTRS)
Integrate OTRS with OnlyOffice with step by step tutorial on ubuntu 16.4
We have decided to use OTRS as our ITIL compliant service desk system. The OpenSource version (not the paid for Business suite). OTRS is installed and patched to the latest version, the additional ITIL modules have also been installed. We need some help in configuring the platform to the best practice, things like streamling tickets, creating templates, queues, automation etc.
I need create personal OTRS for one of my client. Please give some offer cooperation.
Adaptación vTiger CRM estándar a nuestras necesidades, integración del CRM con outlook, móviles y SharePoint.<br /><br />EL CRM debe de contemplar desde la operaciones básicas de marketing a la realización de facturas.<br /><br />Duración del proyecto: Corta duración<br />Roles a cubrir por el freelance: Desarrollador<br />Estado del proyecto: Tengo las especificaciones<br />Lengua... integración del CRM con outlook, móviles y SharePoint.<br /><br />EL CRM debe de contemplar desde la operaciones básicas de marketing a la realización de facturas.<br /><br />Duración del proyecto: Corta duración<br />Roles a cubrir por el fr...
...procedimientos escritos y verbales•Capacidad para analizar el entorno y evaluar acciones a seguir•Comunicación efectiva, tanto oral como escrita•Cumplir y respetar horarios1.2.- Conocimientos técnicos:•Configuración y operación de servidores Linux (de preferencia CentOS/Red Hat)•Operación y monitoreo de redes Cisco.•Herramientas de monitoreo de servidores y redes•Plataformas de gestión de tickets OTRS o similar (deseable)•Metodologías de troubleshooting (deseable)•Conocimientos de telecomunicaciones 1.3.- Experiencia:•Deseable experiencia previa, pero también aplica para recién egresados•Industria de telecomunicaciones (idealmente)•Industria TI (deseable)&bu...
It is necessary to solve following tasks: 1) Asterisk integration with OTRS (OTRS will create request, when someone calling for extension number 200) 2) Asterisk - configure Zoiper client push on a Windows Phone
...servicio y estado de red, asistir clientes de telefonía, administración primer y segundo nivel de servidores Linux/Windows. Supervisar y monitorear funcionamiento de red y servicios, y Seguridad de la TÉCNICAS: Experiencia con manejo de Softswitch de VoIP y Asterisks. Conocimiento en manejo de herramientas de diagnostico de red como Wireshark o similares. Conicimiento en gestion OTRS. Conocimientos y experiencia MySQL y bases en PHP. HABILIDADES PERSONALES: Postulante debe ser altamente responsable, integro, disciplinado, cumplido, muy organizado, tecnológicamente curioso y comprometido. Capacidad de trabajar en equipo y con aptitud para transmitir conocimientos o exponer ideas al resto del equipo. Desenvolvimiento en ingles hablado, leído y M...
...jobs with various extra information added to the job and update the status of the job and inform our customers when an update is made. It has a very simple integration towards an SMS provider and OTRS today. We now have a need to add some features to it and upgrade it. Here is what we need: 1. Make it compatible with php7 2. Make it more secure 3. Fix a few smaller bugs 4. Add feature: Make a front end user registration form or integrate with the existing Joomla Chronosform () 5. Add feature: All communication (email and sms) create an email that goes to the OTRS ticket for that job. 6. Add feature: Integrate with 24so API (): a) Create customer b) Create customer contact c) Create order d) Sync OFS and 24so customer
...gather metrics from 2 applications: OTRS 5 and LimeSurvey. OTRS is a ticket system and LimeSurvey is a survey opensource application. The development approach could be a datasource plugin that works with mySQL queries from both databases and will return data to Grafana. As reference of start point, can take a look on this: We need to have some dashboards on Grafana by each application. Besides develop the plugin datasource, the project need deliver the dashboards created and in an exportable package so we can import in our Grafana instance. The plugin should consider the Organization concept of Grafana, this means, that we should able to gather information from OTRS and LimeSurvey for each organization
It is necessary to solve following tasks: 1) Asterisk integration with OTRS (create request, calling for extension number 200) 2) Asterisk - fix bugs coming in the mail 3) Asterisk - configure Zoiper client push on a Windows Phone
What i’m looking for: Hi I’m looking for a programmer with experiences in the Ticket system OTRS (if you convince me also another Bug-tracking/helpdesk Software). I’m establishing a Property management company and want to use OTRS to delegate tasks (related to apartments) to my field employees and network partners (Lawyer, real estate partner, tax adviser, etc.). Procedures: In the first place all tickets hast o comes to the headquarters. Here the task will be delegated to the different service provider or field employees. After finishing the work, the ticket had to be send back to the headquarters. If the headquarters is satisfied with the result he will close the ticket and inform the owner or tenant. The tickets are mainly object (apartment/flat...
OTRS Spezialist gesucht für die Erstinstallation, Einrichtung und Anpassung des Agenten und Kundeninterface in das Corporate Design.
