Fix Zope site login

Our hosting company shut our server down in order to add resources. Zope was not shut down beforehand and did not restart by itself, so the website did not display. We have since gotten Zope to restart, but now our Zope credential no longer works. We think this may be due to an incorrect order of restarting Zope and Zopectl, however we would like to defer to an expert on this. We would like an expert to fix this for us because we are afraid of breaking it worse with our experiments...