Remote Systems Administrator

From our separate correspondence where you quoted: "$450 good service,I would create alerts and wire them to my phone,also I'll spend nights thinking about improving things.I would interest myself into the application,and the code." This bid is to Support our Rackspace Cloud Servers for three months. We'd like to achieve as close to 99.9% uptime or better including over the forthcoming Christmas period. You will need to log issues and changes for us too and create access rights for coders working our systems. Typically these should be done within 1 hour of request but otherwise within 12 hours of request. We'd also like you to create monthly off site back-ups of the main development server and live server and mail them to us. Generally we are looking for a response time within 10 minutes in UK day time and 1 hour in UK night time. If a problem arises on a live server that you can't solve within those times, you would switch to a back-up server. Can you also install Opsview (community edition) as part of this so that we can also monitor the servers ourselves. Thanks.