roundup issue tracker imap integration

I am trying to get roundup to download email messages and create tickets but I am having trouble getting the cronjob to work. /usr/bin/roundup-mailgw /opt/roundup/trackers/support imap tech_support@[login to view URL]:password@[login to view URL] the email accounts are on rackspace.. I cannot get it to work properly. I even tried to setup a .netrc file in the root home directory.. first one to get it working wins bid.