• Professional with 27 years career focused in Infrastructure and Service Desk.
• International Project Coordination for technical structuring Mozambique’s Ministry of Finance Contact Center.
• Coordination of Infrastructure teams, Incident Management and Help / Service Desk.
• Research and Business Opportunities prospecting in Lusophone African IT market, especially in Mozambique, Angola and São Tomé & Principe with focus on outsourcing and management.
Project Management.
• IT Contract Management.
• ITSM Control and development of technical procedures and tasks distribution, management and training for IT teams.
• Technical interviewing and recruiting.
• Field Service and Lab Team Leader.
• Planning and implementation of maintenance processes for outsourcing.
• ITIL framework and IT Governance according to CobiT.
• Knowledge in Microsoft Networks, TCP / IP, Exchange Server, A.D., Windows, Linux and several software based on these platforms, such as Office, CASE Tools, MetaFrame, Citrix Virtualization, browsers and tools for Internet / intranet, Graphics Editors, Audio, etc.
• Knowledge in Routers, Wi-Fi, ADSL, VoIP, VPN's, network architecture, etc.
• Knowledge of monitoring tools such as Nagios, Unicenter TNG, IBM Tivoli and HP OpenView.