Customer Service

Hi, Lets discuss and get started. I have 8+ years of experience of providing customer support services via emails/tickets/live-chat/social media/phone. I am well versed in assisting potential or existing customers/clients before, during and after a purchase of product and service with their relevant questions and suggesting information about other products and services as well. Extensive experience in taking orders, processing returns, etc. Apart from this, the best practice I do is that I do log/save questions which are not answered in provided protocols, FAQs and database of questions and answers. Later, I do request to the concerned person to make me available with answers of saved questions or allow me to provide logical reply to gain regular business and to satisfy customers and maintain company reputation. To ensure, I am the right & best service provider, I am also ready to give you a trail run. Any query, please message. I am always here and happy to assist you with any of your concern. Thanks & Regards.

Greetings, My name is Nancy, a detail oriented, dependable, positive, fun and friendly Customer Service and Administration Specialist. I would love to have an opportunity to be your customer service assistant and help you with customer service and other admin tasks. I have 5 years experience in Customer service and administration. Most of my experience comes from working for a Microfinance Institution in the IT department as a Customer Support Analyst. I was the point of contact between the company and its customers and performed duties such as database maintenance, project management, documentation, call and email support, reporting, data entry, research among other tasks. I have also been a virtual assistant to a busy Australian Executive performing customer service and administration duties for her such as data entry, research, sourcing quotations, travel planning and other personal tasks. I have also been a VA for travel vloggers in Florida performing customer care, administration, data entry and travel research. I have also done data entry and research for amazon business owners and helped them source suppliers. Let's work together! Regards, Nancy.

I am very confident that I can do the work and deliver exceptional results. I possess a combination of skills and experience. I am a customer-centric champion who thrives on providing high-level service via many popular channels including email, phone, chat, forums, and social media. I've been working in the BPO industry for over 10 years now and all of my work experiences and positions held has relevance to the responsibilities and duties of this posting. I knew this is going to be a perfect opportunity for me to offer you my experience, expertise, and skills performing similar roles. I hope to hear from you soon. Regards, Romel