All-around Super VA

ABOUT US: We're a thriving business-to-business company specializing in WordPress services, including website design, development, support, maintenance, content creation, and SEO. Our diverse clientele spans industries such as construction, recruitment, professional services, and e-commerce. With a globally dispersed small team, we efficiently cater to clients in the UK, USA, Canada, and Europe. POSITION: All-around Super VA RESPONSIBILITIES: As the all-around VA, your primary responsibility is to seamlessly handle the day-to-day operations, relieving the founder to focus on strategic initiatives. Initially, you'll be hands-on with tasks and later build and lead a team. - Working in our fast-paced environment, your role includes: - Checking and confirming client requirements into estimates and internal jobs. - Collaborating with the team and clients using platforms like Slack, [login to view URL], email, and video communication. - Enhancing existing SOPs for improved efficiency and service. - Managing administrative work, research, customer service, scheduling, report writing, and proactively assisting with tasks. YOUR ROLE IS CRUCIAL IN HELPING OUR COMPANY AND CLIENTS ACHIEVE THEIR GOALS. SKILLS AND QUALIFICATIONS: We're seeking someone with: - Excellent written and spoken English (C1 level or above). - Proficiency in WordPress, Slack, [login to view URL], Google Docs, and Sheets. - Familiarity with AI tools like Chat GPT, showcasing competency in creating quality prompts. - Fast, accurate, and efficient work ethic. - Strong communication skills, ability to ask the right questions, and understand tasks without extensive explanations. - Capable of recording videos for client and team explanations. - Experience in handling sensitive information with professionalism and confidentiality. - Previous experience in a WordPress support/development agency. RESPONSIBILITIES: - Manage day-to-day input from clients and team output. - Provide general administrative support and conduct necessary research. - Deliver excellent customer service to clients. - Schedule meetings, manage calendars, and write detailed reports. - Ensure adherence to company processes, and suggest improvements. - Proactively identify tasks and take the initiative to accomplish them. - Complete WordPress tasks TIME COMMITMENT: This is a full-time position (approximately 5 working hours per day) in the CET timezone. APPLICATION INSTRUCTIONS: Include the word "IMROI" as the first word in your application to signal that you've read the entire job post. Failure to do so will result in the application being rejected. Do not send a message to ask us to message you to start a conversation without providing a full application and answering all questions asked. Do not contact us outwith Freelancer QUESTIONNAIRE: For us to better understand your suitability against our current requirements, kindly answer the below questions. Please send us a Loom video, with your replies to EACH of the questions that we have outlined below. (On a scale of 1 to 5 -- with 5, being the highest, answer each question, and rate yourself, as needed) - At the start of your video, please give a short self-introduction before proceeding with answering the below questions. - WordPress Skills: Do you have WordPress skills? If so, enumerate each function/task that you can do on WP. Give a rating for each skill. - Project Management and Organizational Skills: Demonstrate and rate your project management proficiency and organizational skills. - Attention to Detail: Demonstrate and rate your attention to detail when scrutinizing web design and developers' work against original designs and functionality. - Quality Assurance Instance: Provide a specific instance that demonstrated your meticulous attention to detail and keen observation skills when conducting quality assurance on your team's deliverables. - Resilience: Give an example of how you have shown resilience and not being easily overwhelmed when faced with a multitude of tasks. Rate how you have performed. - Tool Proficiency: Rate your proficiency with [login to view URL], Slack, and Google Office Suite tools. - Work Pace Preference: Do you thrive in a high-speed work setting, or do you favour a more deliberate and methodical pace? Please give details. - Immediate Impact: Can you share instances where you have entered a role and made an immediate impact? - Familial Commitments: What are your familial commitments? - Workspace: Do you have a designated workspace that enables uninterrupted work? Please provide a brief overview. - Alignment with Requirements: Lastly, explain how your skills, competencies, knowledge, and experiences align with our current requirements. If you're prepared to dive in and exemplify the qualities of an outstanding Virtual Assistant, we look forward to hearing from you!