Hey Greetings,
I am expert in handling customer support and managerial services. I have a vast experience of more than 7 years in managing projects related to customer service, virtual assistance, and medical billing collections.
I specialize in:
• Customer service calls
• Follow-ups via Chat & E-mail
• Manage payments, shipments, and orders.
• Gathering & analyzing data from various databases and sources.
• Developing reports, summaries, recommendations, and visual representations.
• Performing statistical programming, developed and/or maintaining databases and providing consultation and technical assistance to a wide variety of clients.
• Advising and assisting clients in determining the appropriate analytic methodology to meet their needs and objectives.
Additionally, I have below skills.
• Excellent Communication Skills (Written/Verbal)
• Expertise in handling all kind of customer queries.
I am expert in latest software, Ms Excel, CRM(s), internet tools.
• I am a very detail oriented person and I know how to pave out their way in difficult situations.
Vast experience in working with and managing e-commerce stores using multiple software's including Shopify (Majorly) and have good command over software mentioned below.
- Shopify
- BigCommerce
- woocommerce
- WordPress
- SalesForce
- SalesForce IQ
- RingCentral
- Zopim Chat
- Slack Chat
- Glip
- Duoplane
- Reamaze
- Zendesk
- Google docs
- Microsoft Office
Also, the major Tasks or duties responsible for in our previous jobs are mentioned below.
•Email Support
•Live Chat support
•Phone support
•Data entry
•Inventory Management
•Shipment Management
•New Product arrangements
•Orders issues
•Tracking issues
•Claims from Vendors for defective products delivered
•Handling Social Media Channels (Facebook, Instagram, Pinterest, Twitter, LinkedIn)
I would LOVE to work with you and maintain a long-lasting business relationship. I assure you quality work and look forward to hearing from you soon.
THANKS!