Acquired Skills
Ability of communicate effectively in a professional way
Quickly understand callers’ point of view
Strong convincing power
Ability to keep a record of complaints
Have polite tune with excellent accent
Awareness of the laws governing the said business
Detail oriented
Major Competencies
Excellent grip over verbal and written communication
Pressure Handling
Team Player
Ability to do the repetitive task in an optimized manner
Knowledge of Microsoft Office, especially MS Word and MS Excel
Quick learner of advance technologies
Aware of all computer applications used in business