Highly efficient and diligent Customer Service professional with over Nine years of experience in general writing, copy writing, report writing, proofreading, article writing, insurance consulting, underwriting and broking. Enthusiasm for delivering excellent service to customers. Exceptional ability to deliver outstanding customer service and diffuse customer complaints or problems. Strong organizational skills and excellent attention to detail when dealing with clients. Talented in dealing with multiple assignments at once and an ability to meet deadlines and complete accurate work at all times. Ability to write and present good technical reports of issues and high sense of responsibility in keeping records. Strategic linking, high creativity and problem solving skills.