Talosoftlavori

• Providing L1 support for Norton Antivirus Product. • Virus removal • Providing the Best Practices to the Enterprise Customers. • Interacting with clients regarding the new variants of infections. • Preparing reports. • Updating the case documenting ECRM. • Coordinating team members with customer queries • Experienced expert Remote Tech Support Specialist • Initial responsibilities for remote virus, rootkit, spyware removal, and OS/software troubleshooting installation • Troubleshoot OS to device including system restore, and PC configuration