Vedavati P.

- 6 years of experience in IT industry - ITIL Foundation V3 Certificate in IT Service Management - Documentation, Web search, data entry, data analysis, copy typing - Experience in deploying, upgrading and supporting MS Dynamics - Significant knowledge of business analysis methodologies - Skilled and thorough in analyzing problem situations and finding effective solutions - Ability to provide recommendations based on client requirements - Ability to meet deadlines and work under pressure to meet high demands - Extensive project coordination experience - Exceptional communication, interpersonal, organizational, and presentation skills - Performed L1, L2 and L3 Incident Management and Problem management. - Performed Installation and Compatibility testing of Windows applications. - Performed quality assurance testing. Created test plans and designed test cases