Maria Lucia D.

Marketing Manager AZUL Tuslob Buwa • Wasted Chef • Soundballoon Entertainment • Ripe Mango Creatives and Prints • Managing emails and to a certain degree, social media accounts • Mentors and develops Store Associates and Store Assistants • Conducts marketing studies when and where applicable • Implements integrated marketing communications within the company • Does basic photography and layout for products used for social media marketing Product Specialist at Lexmark Research and Development • Provide support to customer/users where the product and environment maybe technical or sophisticated in nature. • Diagnosis on IP services, personal computers, wireless routers and wireless modems on customer’s software and hardware. • Set-up, install and diagnose all printer driver and communication issues. Advance Technical Support Representative at 1and1 Internet • Advise customers of what product or hosting package they need to what their website building software requires • Educate customers in basic troubleshooting steps in emails using POP/IMAP for email clients e.g. Mozilla Thunderbird, Microsoft Outlook, Mac Mail and common browser error message • Assist customers in setting up CMS applications e.g. Wordpress, Joomla and other open source CMS application • Direct customers in setting up the DNS settings of their domain in their own 1&1 control panel