• 5 years and 5 months experience working in a BPO Company
-Technical Support
-Chat support -Customer Service Representative
-Blue Shield of California Health Insurance Specialist
-Medical and Pharmacy Claims Representative
• 5 years experience - present working in a home-based setting job
-Project Manager
-Appointment Setter
-Cold Caller
-Data Entry
-Lead Generation
-Client Services
-Transcriptionist
-Virtual Assistant
-Account/campaign Trainer
-Research Analyst
-Marketing Assistant
-Onboarding Specialist
KNOWLEDGE IN:
• Phone/Web Dialer: Xencall, RingCentral,
• CRM: Ulinc, Pipedrive, Trello, Contact Smarter, Dialpad, Go High Level, Lead Kahuna, Lead Scope, Sharpspring, [login to view URL]
• Redbooth, Taskade
• Call Handling and Email Support/chat support
• Lead Generations Calls (Inbound & Outbound)
• Lead Generation, Lead Scraping, Web Research, Lead Hygiene(manual missing information search)
• Social Media Management (Basic content writer for the Facebook post, Ad Campaign)
• Microsoft - Excel, Word, Powerpoint, Outlook
• G Suite - Drive, Calendar, Docs, Sheets, Slides, Forms, Sites, Maps
• Staffing and Scheduling (Calendly, Google Calendar, Acuity Scheduling)
• WordPress (Built website - Basic changes and plugins)
•Semrush, CTM (Call Tracking Metrics)
•Quickbooks, Proposify, PandaDoc
SKILLS:
• Lead Generation
• Appointment Setting
• Customer Service
• Client Services
• Data Entry
• Virtual Assistant
• Telemarketer/Cold Calling
• Quality Assurance
• Computer Literate
• Lecture Demonstration
• Good Communication Skills
• Content Writing
• Transcriptionist
• Market Research