Kapil M.

Customer support ( Providing solution on voice/mail/service request/chat support). knowledge of software ICD Ticketing Tool, SDMS software, SLA breach, service request. MS Office, MS -Excel, MS-Powerpoint internet suffering, Outlook and E-mail. Data entery advanced with excellent skills without mistakes. Report generation daily, weakly, monthly wise. Take ownership & complete task before given time for better results. National level Cold calling with client's/Customer. Identifying solutions to resolve application issues. Providing training to new team members and quick learn new updates/changes. Troubleshooting of Desktop/PC System, LAN, WAN, Windows etc.