Gilbert C.

A full-time freelancer who shares the same goals with the clients, which are to have a successful and help them grow their business. I spent six years in the call center industry, where I also became part of different teams and departments. Listed below are my past experiences and skills acquired, which will help clients with their needs. Technical Support - Good customer service relationship - Advanced troubleshooting skills - Advanced communication skills. - Expert in Data Entry Workforce Analyst / Scheduling and Forecasting - Advance knowledge in MS Excel (Pivot Table, Charts for presentation). - Analyzing pain points and providing solutions to help the team - Providing accurate reports (Powerpoint, MS Excel) to clients. - Staffing agents (500 or more) weekly to ensure meeting above the client's requirements. - Creating MS Excel templates for reporting purposes. - Expert in using Verint, IEX, Spectrum (Scheduling platforms) I'm also taking more lessons, enrolling in different freelancing classes to boost my knowledge and eventually to use it to help clients with their needs. I am also very much open to tasks that offer room for growth and opportunities to gain additional skills. Currently, here are the services I offer but not limited to: • Data Entry - Fast and accurate data entry from any sources to your database(Interface, MS Excel, Spreadsheets, CRM • Research - Cross-checking/Cross-referencing, gathering information including company information, contact information and social media accounts, LinkedIn lead generation, among many others. • Administrative support- I am very good at following instructions, so as long as the instructions are clear, I can provide any governmental assistance. • MS Excel related tasks - cleaning database, creating templates using macros to make jobs more efficient and faster, advance reporting. Come on in! Let's start that project and imagine what's possible once we team-up.