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Bandiera: COSTA RICA
santo domingo de heredia, costa rica
Attualmente sono le 12:31 AM qui
Registrato il luglio 1, 2012
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Fabiana V.

@Alphacodes

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Bandiera: COSTA RICA
santo domingo de heredia, costa rica
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Tasso di riassunzione
I'm a computer systems engineer with extensive experience in business administration, management, quality assurance, coaching programs, training, manuals edition and translation. ??Programs knowledge: Word, Excel, Power Point, Photoshop, VPI, IEX.??Web & Writing skills: Web research, tourism guides and articles writing experience. ??Artistic skills: Fashion and jewelry design. ?I'm detailed oriented, fast worker and like to work according to deadlines.

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Portfolio

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Esperienza

Supervisor

Mansat
apr 2002 - mar 2012 (9 anni, 11 mesi)
Team Leader and Customer Service Supervisor - MANSAT Call Center - 2002/2012. Oficentro Sabana edificio 7 piso 3, San Jose. Job position responsibilities: Call Center Management Customer Service and leadearship skills. Call Center experience as CS Representative, Senior, Supervisor and Team Leader. Recruitment processes experience and ability. Quality Assurance of online product and staff performance. Probation and performance reviews experience, including improvement reviews and development plans.

Formazione

Computer Science Bachelor Degree

Universidad Interamericana de Costa Rica, Costa Rica 2000 - 2005
(5 anni)

Certificati

Business Administration

UCR
1998
Technical - Workshop about Marketing, Human Resources and Management. Program included theory and practice. Company management simulation.

IT Essentials Cisco

Cisco - UNA
2012
The IT Essentials: PC Hardware and Software curriculum provides an introduction to the computer hardware and software skills needed to help meet the growing demand for entry-level information and communication technology (ICT) professionals. The curriculum covers the fundamentals of PC technology, networking, and security, and also provides an introduction to advanced concepts. Students who complete this course will be able to describe the internal components of a computer, assemble a computer system, install an operating system, and troubleshoot using system tools and diagnostic software. Hands-on labs and Virtual Laptop and Virtual Desktop learning tools help students develop critical thinking and complex problem-solving skills. Cisco Packet Tracer simulation-based learning activities promote the exploration of network and networking security concepts and allow students to experiment with network behavior. IT Essentials: PC Hardware and Software is a hands-on, career-oriented e-learning solution with an emphasis on practical experience to help students develop fundamental computer skills, along with essential career skills. The curriculum helps students prepare for entry-level ICT career opportunities and the CompTIA A+ certification, which helps students differentiate themselves in the marketplace to advance their careers. In addition, the course provides a learning pathway to the CCNA Discovery and CCNA Exploration curricula. Description was taken from: http://www.cisco.com/web/learning/netacad/course_catalog/IT1.html

Pubblicazioni

Wagering Manual (English and Spanish versions)

Bodog
Sports, Wagering Manual creation and edition for electronic and non electronic versions. Content: Company introduction. Sports introduction. Wagering. Type of sports. Sports rules. Wagering rules. Customer Service. Financial Services.

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