Matel S.

A conscientious and professional customer services and sales manager with extensive experience in administration, team management, marketing, customer services and sales as well as project management, I am currently seeking new opportunities in the customer care management field. A highly organised and efficient person, whose thorough and precise approach to management has yielded excellent results. Recent achievements with my current employer include the implementation of an innovative new teaching centre management system, shifting to CRM sales force to manage customer queries and turn those opportunities into sales. Mapping an efficient customer journey for clients. Strong analytical background with years of working with qualitative and quantitative data to inform customers’ insight is one of my greatest strengths. Working on ensuring Key Performance Indicators are met and Service level agreement between different department are our baseline I am looking forward to embarking in a new professional journey that will be both challenging and fulfilling.