Professional Profile
Summary of personal skills and achievements
- Highly trained
- Strong leadership skills
- Management experience
- Technical background and experience
- Determined and self - motivated
- Solid negotiating skills
- Marketing skills and experience
- Media campaigns abilities
- Extended working experience
Professional Experience
SC Valentine’s, Bucharest
1994 - 1995
Branch Manager
Achievements:
• First job, accumulating knowledge and experience in various positions
• Advancing from salesman to branch manager in less than 1 year
• Basic managerial abilities and marketing competences
Responsibilities:
• Organizing a network of resellers for copier machines
• Supervising supplying, invoicing, payments and service
• Representing company in auctions and negotiating with state companies
• Dealing with imports as commissioner in Otopeni Custom
• Advertising, marketing and customer care regular activities
AT&T Romania – AmTel SA, Bucharest
1995 – 1996
Account Manager
Direct Sales Manager
Achievements:
• Exceptional working experience in a professional American environment
• Sales, marketing and customer service techniques courses
• 1 times “Employee of the Month”, 2 times “Salesman of the Month”
• Promoted Manager of Direct Sales Department
Responsibilities:
• Selling AT&T products ( PBXs, phones, others ) to direct customers
• Organizing installation / repairs / maintenance services
• Developing / organizing a network of dealers throughout the country
• Organizing media campaigns, promotions and exhibitions ( CERF, TIB )
• Part of team work for large accounts ( Romtelecom large PBXs )
• Representing company in different purchase auctions
• Creating case studies about competition products for large accounts
Romservice International – SIEMENS partner, Bucharest
1996 - 1997
Indirect Sales Manager
Achievements:
• Expanded territorial dealers network with 9 new dealers
• Increased direct sales for Siemens PBXs by 10%
• Accumulating service / repairs experience for mobile phones and others
Responsibilities:
• Selling Siemens products ( PBXs, phones, networking / cabling services )
• Expanding network of dealers for Bucharest and west of the country
• Creating and developing a network of dealers for mobile phones
• Training new employees in selling techniques for mobile phones
• Updating the team with technical information on new mobile products
• Organizing customer care / service activities for mobile phones
Mobile World SA, Bucharest
1997 - 1998
Service Manager
Achievements:
• Completing fully functional service center in 3 months
• Keeping refunds rate for mobile phones under 3%
• Expanding service center by training 5 service technicians
Responsibilities:
• Starting / organizing a mobile phones service center from the beginning
• Employing and training service technicians for mobile phones
• Organizing and supervising warranty repairs
• Organizing repairs for non-warranty customers
• Creating marketing reports based on service information
CODECsoftware, Bucharest
1998 - present
General Manager
Achievements:
• Setting up the first level 4 mobile phones service center in Bucharest
• Increasing general incomes by 800% in first 2 years
• Coordinating design and implementation of 2 major software platforms
• Gaining customers and resellers in more than 30 countries around world
Responsibilities:
• Organizing internal infrastructure for service / software services
• Employing and training more than 20 mobile phones service technicians
• Implementing and selling software products to customers worldwide
• ERP analyze and design team coordinator – CWMS PhoneTrack
• Organizing software products implementation to customers worldwide
• Organizing / conducting technical support team and online help desk
• Selling know-how and implementing service centers in London
Lexus Telecom, London, UK
2001, 2002, 2003
Senior Technical Advisor
Achievements:
• Designing / implementing new and improved warehouse workflow
• Increasing profit on faulty phones by 300%
• Decreasing losses on repairs and spare parts by 60%
Responsibilities:
• Analyze costs for repairs and design internal service center within company premises, with full theoretical and practical training sessions for technicians
• Customize and implement warehouse / service software - CWMS PhoneTrack
Education
Informatics High School Bucharest
Analyst Programmer Degree
Automatic and Computers Faculty, Politechnical University, Bucharest
Software Engineer Degree
Languages
English
speak fluently - read/write with high proficiency
Specializations
BlueTel A/S- Nokia Instant Service, Herning, Denmark
1998
Nokia Level 4 Service Training.
Achievements:
• Technical management for competence to work with Nokia equipment
• Practical training sessions consisted of lectures and practicalexercises
• Nokia training, technical and software documentation usage
Competencies
HTML, C/C++, SQL, JavaScript/DHtml, Java, PHP, Perl, Adobe Photoshop, Corel DRAW, Flash, and more on request
Portfolio of Applications
GSM Managent Software – PhoneTrack,
GSM Service Management Software – CodecSoft,
FixSupport Service Management System – [login to view URL]
There are several other applications we have developed but, due to the site’s regulations, we are not allowed to refer to them as some might discover our contact details.
