Immagine di profilo di aubrey0316
Bandiera di Philippines Gen. Santos City, Philippines
Membro dal 19 agosto 2011
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In linea Non in linea
I have worked in the BPO industry for about 3 years, I started as a Customer Service representative and was later on promoted as a product specific trainer after that I worked for about 2 years as a product specialist for a pharmaceutical company. I got tired of travelling so I decided to work from home. I've been doing this for the last 6 years.I have worked as Virtual Assistant and Admin Support I have very strong skills in customer service, email management, training, order entry and chat support extensive experience in social media marketing and calendar management. I am also savvy in different CRM platform as well as accounting and invoicing software. I'm dedicated, dynamic, hardworking, result-oriented and truly well-rounded so I can handle most aspect of the business. I am excited to speak with you so we can discuss how I can be a good asset to your company or business!
$7 USD/hr
  • N/ALavori Completati
  • N/ANel Budget
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  • N/ATasso di Riassunzione


Recensioni Recenti

Nessuna recensione.


Project Manager

Jan 2014

- Oversee the operations - Make sure that the Customer Service Representatives are reaching their KPI's - In charge of the social media marketing - Interview and hires CSR's as needed

Customer Service Representative

May 2013 - Dec 2013 (7 months)

- Answers queries about the products over the phone, chat and email - Offers and sells product upgrades - Serves as product expert to make sure that the offered products suits the customer's needs - Takes customer order

Director of Administration

Feb 2012 - Apr 2013 (1 year)

? Acts as the Human Resource Department (Hiring and Firing) ? In charge of Invoicing Client and Payment Collection ? Making sure payroll for the employees go through smoothly ? Gathering all Data for Performance Appraisal Report ? Salesforce,com go-to-person for the entire team ? Still acting as the CEO's EA ? Make sure that the whole operation is running smoothly ? In charge of the leads and making sure that all the leads are followed through ? In charge of social media marketing (linkedin, twitte

Executive Assistant/ CEO's Office Administrator

Nov 2011 - Feb 2012 (3 months)

? Acts as the Human Resources Department, in charge of posting job ads, conducting interviews, sending contracts and make sure that all newly hired has the tools they need (skype, gotomeeting account, email address and [login to view URL] account) ? In charge of the CEO's calendar

Product Specialist

Aug 2010 - Sep 2011 (1 year)

Responsible for the profiling of the doctors and to come up with the right territory map plan for Iloilo City and Bacolod City. m Plans and conducts marketing and sales programs to generate product and prescription sales. ? Responsible for ethical promotions and sales of the products ? Establishes strong relationship with the customers and the

Product Specific Trainer/ Subject Matter Expert

Mar 2010 - Jul 2010 (4 months)

? Conducts product specific training for newly hired associates ? Conducts sales training to ensure that the associates will be able to hit the target when they start taking calls on the production floor ? Ensures that the facilities and materials needed by the trainees are available ? Acts as supervisor when associates hit the production floor ? Takes escalation calls or supervisor calls for the associates ? Updates the associates on their current standing as to let them know the areas that they need

Order Entry Associate and Customer Service Representative

Oct 2009 - Mar 2010 (5 months)

? Answers technical queries about the products ? Offers and sells product upgrades (Top-seller for Months of December and March) ? Serves as product expert to make sure that the offered products suits the customer's needs ? Takes customer order and makes sure the metrics are met (75% conversion rate, 7:20 AHT and $56 dollars Average Order Value)

Technical Support Representative

Apr 2009 - Sep 2009 (5 months)

? Handles Customer Service Issues ? Troubleshoots routers, hubs, expanders and other Technical Issues of in warranty products ? Offers and sells technical services for out of warranty products ? Offers and sells service upgrade from manual troubleshooting to remote access for end user's convenience


Bachelor of Science in Nursing

2006 - 2009 (3 years)


  • US English Level 1


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