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@Kulot2013
Flag of Philippines Makati City, Philippines
Member since July, 2017
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Ariel Villasan

In linea Non in linea
I have 5+ years experience in handling incoming calls, chats and email and providing information regarding company’s products, maintaining relevant record logs and answering customer queries. I am fully equipped with call center telephony skills and expertise. I can follow and implement standard operating procedures. I also have experience in home-based operation like Virtual assistance, Data Entry and research. Key skills: 1. Demonstrated skills in MS Word, MS Excel, Power point, exceptional proficiency with CRM software 2. Excellent interpersonal skills and leadership qualities. 3. Full command on written/verbal English
$4 USD/ora
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Portfolio

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Esperienza Professionale

Virtual Assistant and Data Entry Associate

Sep 2016 - Feb 2017 (5 months)

Research leads for the client- Real Estate Data entry and typing Doing outbound call

Customer Service Officer

Nov 2014

Sales Ability/Persuasiveness – Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from prospects and clients. Attention to detail – Able to pay attention to details and to verify the correctness or errors in procedure Customer Service – Works with clients and customers to provide information and assistance and knows available products and services.

Customer Service Representative

Jan 2014 - Nov 2014 (10 months)

To assists in answering calls, inquiries and complaints in accordance with company’s standard operating procedures and in a professional manner Assist in updating staff and supplier database Any other tasks that may be assigned from time to time

Customer Service Representative

Jul 2012 - Jan 2014 (1 year)

Professionally handle high volume incoming inquiries from customers, clients, products and services. Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customer where applicable regarding products and services.

Customer Service Executive

Oct 2011 - Jul 2012 (9 months)

Dealing with all calls politely, courteously, professionally & assertively Understanding the customers needs through effective listening and questionings skills Matching customers' needs to Clients’ products and services Using negotiation and influencing skills to overcome objections and gain the customers’ buy-in Communicating relevant information to internal and external customers and sharing learning with colleagues

Certificazioni

  • US English Level 1
    77%

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