Assistance with Zoho Desk implementation
$15-25 AUD / ora
COMPANY: Storylines
WEBSITE: [login to view URL]
CONTACTS: Darren McDonnell - darren@[login to view URL], Alister Punton - alister@[login to view URL], as we are based in Australia, our usual availability is 8am to 10pm AEST.
EXPERIENCE REQUIRED: Deep understanding of Zoho Desk and their new contextual Ai program ‘Zia’, and experience on the whole suite of Zoho products and G-suite.
TIMEFRAME: Must be operational and effective within a week
OVERVIEW: We use Zoho SalesIQ as part of our Soho CRM but wish to switch to Desk for all inbound activities.
We currently receive one new lead every day but new ad campaign starting this week means hundreds of new leads per week likely.
SalesIQ is already fairly well setup with ‘canned responses’ and a detailed list of FAQs answered.
We require a smooth transition with no risk of effecting the remainder of our Zoho setup or discontinuing access to chat and help functions, whilst preparing for the large volume to come.
BRIEF:
Change default chat application from SalesIQ to Desk, deactivate SalesIQ without affecting remainder of Zoho.
Resolve our problem with outgoing email from within Desk
Confirm all previously created chat replies and articles accessible in Desk
Advise how best to handle incoming email enquiry ticket creation. Existing marketing material uses sales@[login to view URL] for inbound, desk, and ongoing customer interaction. Should this be separated into different email addresses?
Advise where we can maximise use of Desk in ways we may not have anticipated and shortfalls we may experience
Rif. progetto: #18339733
Info sul progetto
5 freelance hanno fatto un'offerta media di $21/ora per questo lavoro
Hello sir. I read your requirements briefly and that is really important to be prepared for everything beforehand. And you are doing the right thing before your advertisement campaign starts. I am a Zoho expert and can Altro
Hi Darren, As per my understanding you want to migrate over to Zoho Desk from salesIQ without affecting anything in zoho. I have lots of experience in setting up desk for many businesses over the globe. So I am c Altro
I have successfully implemented Zoho desk in the older companies I have worked and my expertise on Zoho desk would help the same with your company. thanks