BSES Delhi Discom

BSES Delhi Discom Following the privatization of Delhi's power sector and the unbundling of the Delhi Vidyut Board in July 2002, the business of power distribution was transferred to BSES Delhi Discom. (BSES Yamuna Power Limited -BYPL and BSES Rajdhani Power Limited-BRPL). BSES Delhi Discom's venture as a successful, performance-driven, private power distribution Company has not only shown brilliant results but has also written a success story for public private partnerships (PPP). Delhi today, stands as a viable example of successful reforms in the power sector. The flag bearer for Delhi's success story is none other than BSES Delhi Discom, which combated the loss levels from 57% at the time of the reforms in 2002, to an existing sub 18%. BSES Delhi Discom's par excellence performance and success story are an amalgamation of people, processes and technology with customers as their focal point. BSES Delhi Discom has so far added customers from over 500 unauthorized colonies to its reliable, cost- effective and customer-friendly network. The beginning of its unmatched journey in Delhi was in 2002 when BSES Delhi Discom came into existence and was entrusted the task of providing reliable and quality power supply to the consumers of Delhi. Electricity theft was rampant and the system looked financially unviable and unsustainable. Today, the turnaround by BSES Delhi Discom has become a trend-setter and other States are set to share and replicate its processes. Since inception, BSES Delhi Discom has adopted several initiatives based on advanced technologies in its system operations, business processes, customer care and Research & Development. Some of these are: Supervisory Control And Data Acquisition Distribution Management System Outage Management System Geographical Information System Fault Passage Indicators Automatic Meter Reading Optical Downloading of data Smart meters Pre-paid meters Energy Audit Single window customer care support Payment Options with almost all mode of payments E-bill / Web-bill / Multilingual bill Social media presence through Twitter etc. Smart Sub-Station Management System [SSMS] Distribution Simulator Renewable Energy Assisted Pump (REAP) Interactive e-platform - BSES Website- [login to view URL] Unified, 24X365 operational, multi-lingual, IVRS based Call Centre : 3999 99 808 (BRPL) / 3999 99 707 (BYPL