Virtual Assistant / Call Center in Romanian language (on-line) - 3

Hello,

I’m interested in call center / virtual assistant services (only on-line).

Here are details of my expectations:

Branch: translation services on-line

Market: Romania

Language: Romanian

Clients: Romanian people

Specifics: translation agency. Potential clients ask us for free pricing. Then we contact our partners to make it. After that we send pricing to askers. If they have questions or want to buy, they contact with us or directly with our partners. Every partner speak Romanian and English.

What activities we need?

1. Picking up phone calls to get knowledge about clients’ needs

2. Forwarding e-mail from potential clients to our partners or creating new e-mails and sending them to our partners (to prepare pricing)

3. Calling to potential clients or creating and sending e-mails to potential clients with our offers (after point nr 1 and 2)

4. Calling to potential clients or creating and sending e-mails to potential clients - to answer the questions and close the deal

Numbers:

a) around 30 calls / month (1 call max. 1 minute = 30 minutes / month)

b) around 60 e-mails / month (1 e-mail max. 2 minutes = 2 hours / month )

c) around 10 LiveChat inquiries / month (1 chat max. 2 minutes = 20 minutes / month)

SUM: around 3 hours / month

Please provide me with your:

a) working days and hours

b) Call response time

c) Mail response time - we need max. 5 minutes of reaction time

d) Call Abandon Rate (if applicable)

e) System Availability (if applicable)

f) languages spoken (option to expand our cooperation in other markets)

g) pricing - payment only for billed minutes (exactly worked minutes). I'm not interested in paying flat fee.

Please send me your offer as fast as possible.

An agreement will be signed by Polish company with VAT nr.

Thank you.

Best regards,

Adrian J.

CEO ForShop

Traduttore Romeno Assistente Virtuale

Rif. progetto: #17075029

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