Its related to Incident Management where we need to resolve P3-P4 tickets/ hot incidents while triaging it from Mainframe end using Passport Applications. Tasks are to perform analysis and provide resolution to customers!
Insurance domain
Mainframe tech
Cobol
JCL
IMS DB
am vijay with 20 yrs experience in infrastructure support / help desk support
am itil v4 certified. and Servicenow admin certified
implemented many. Servicenow / manageengine ticketing tools as project management / business analysis
can able to handle task effectively
Kindly let me know scope of work