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call center reporting analysis

$10-30 USD

Chiuso
Pubblicato più di 5 anni fa

$10-30 USD

Pagato al completamento
i am using asteriks to analyze my call center data. i would like someone to convert the data into charts that are more user friendly i would like to to know the following information in a colorful chart and excel spreadsheet Total talk time Total talk time per day of the week What day averages the most calls (how many calls) what days average the lowest calls (how many calls) are we understaffed according to the data how much more staff do we need to meet our call center volume which staff member takes most calls which staff member takes least calls best performing employee least performing employee which hour is busiest how many calls being dropped hold time ring time which agent is picking up most calls which agent pickin up least calls average ring time per agent average missed calls per agent duration of time per call per agent total incoming call per agent according to hours of day and duration of calls/missed calls are we understaffed? how many more staff do we need to hire to not miss any calls. etc..
Rif. progetto: 17353780

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28 proposte
Progetto a distanza
Attivo 6 anni fa

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28 freelance hanno fatto un'offerta media di $51 USD
Avatar dell'utente
Hello Sir, I have reviewed your job details and I am sure i can deliver you the job with you satisfaction. Relevant Skills and Experience Please go through my profile i have deliver more than 360 projects with 100% client satisfaction. Proposed Milestones $50 USD - call center reporting analysis
$50 USD in 1 giorno
4,9 (335 valutazioni)
7,9
7,9
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Hi,I have done project Like this in m school time also in freelancer you can see in my portfolio. My fees is low because I am new in freelancer and need more and better reviews Relevant Skills and Experience java,Swing,Desktop Software Proposed Milestones $5 USD - 10% $10 USD - 90% after complete project
$15 USD in 5 giorni
5,0 (19 valutazioni)
5,0
5,0
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I have more than 3 years of freelancing experience. If you knock me I can send you my voice sample. Thank you. Relevant Skills and Experience Data Entry, Data Processing, Excel, Software Architecture, Telemarketing Proposed Milestones $20 USD - Data Entry, Data Processing, Excel, Software Architecture, Telemarketing
$20 USD in 1 giorno
4,7 (24 valutazioni)
5,4
5,4
Avatar dell'utente
Hi - I am an IT professional with 2 decades of experience with Infosys. Have done many such analysis for me and my team. This certainly cannot be done under $30. Lets discuss if you are interested. Relevant Skills and Experience This requires data manipulation and excel skills. Data manipulation involves common sense, math and basic statistics. In Excel one needs formulas, basic macros and charting. I have all these skills. Proposed Milestones $166 USD - Complete project Hi - I am an IT professional with 2 decades of experience of which 18 years were with Infosys. Having worked for customers like Apple, Microsoft, Boeing, TI for most part of my career I am quite seasoned with professionalism and specificity in term of solutions. I am highly technical and have played roles from developer to architect. I have 2 patents in US. Give the task to me and rest assured that you are in safe hands.
$166 USD in 1 giorno
4,9 (25 valutazioni)
4,7
4,7
Avatar dell'utente
Hi we can help you with call center report analysis and make daily 1000+ calls. Relevant Skills and Experience call center / administration Proposed Milestones $10 USD - callcenter
$10 USD in 1 giorno
5,0 (16 valutazioni)
4,7
4,7
Avatar dell'utente
Your requirement needs someone who has extensive experience of handling MIS and staffing in a call center environment and interpreting data from asterix Relevant Skills and Experience I have over 8 years of experience handling Staffing and MIS function for call centers for Walmart and Sams Club and used software like blupumpkin for staffing. Proposed Milestones $500 USD - On Project Completion Hi, What you are looking for is an integrated call center reporting tool, which also includes staffing solution.
$500 USD in 1 giorno
4,9 (7 valutazioni)
4,5
4,5
Avatar dell'utente
Hi i am running callcenter and i have a team of telemarketers with excellent communication skill. we can help you with best cold calling service and manage data for callls. Relevant Skills and Experience telemarketing / outbound calling Proposed Milestones $10 USD - outbound calling
$10 USD in 1 giorno
5,0 (6 valutazioni)
4,6
4,6
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Receive the database file, review data and design additional formulas and VBA macros to create an automated dashboard for your performance indicators. Relevant Skills and Experience I have more than 20 years of experience working for multinational companies such as Avon Cosmetics and Etex Group, performing different kinds of data analysis and reports. Proposed Milestones $55.56 USD - Deposited to freelancer.com after receive specifications and released after clients test and review
$55 USD in 2 giorni
5,0 (12 valutazioni)
4,1
4,1
Avatar dell'utente
Need to be organized the data charts Relevant Skills and Experience I'm former Quality Analyst - Evaluate calls and emails from agents, trainers, SMEs, and new team managers. - Do daily, weekly, and monthly reporting and send it to clients and management team. Stay tuned, I'm still working on this proposal.
$25 USD in 1 giorno
0,0 (1 valutazione)
0,0
0,0
Avatar dell'utente
hello, i am good at data entry Relevant Skills and Experience i worked in call center Proposed Milestones $35 USD - not specific i worked in call center ,so share me all the details ,it will be great outcome if we work with other
$35 USD in 1 giorno
0,0 (0 valutazioni)
0,0
0,0
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for this project data processing and excel knowledge require Relevant Skills and Experience i already done this kind projects Proposed Milestones $25 USD - no milestone
$25 USD in 1 giorno
0,0 (0 valutazioni)
0,0
0,0
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rwfte Relevant Skills and Experience rf Proposed Milestones $25 USD - retfgre rfftg
$25 USD in 1 giorno
0,0 (0 valutazioni)
0,0
0,0
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I am really experienced with excel formulas as well as with data entering. Relevant Skills and Experience Excel skills, analytical skills Proposed Milestones $25 USD - Data entry
$25 USD in 1 giorno
0,0 (0 valutazioni)
0,0
0,0
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Am offering my Services, Relevant skills and Experience, Please consider me and give me a chance to impress you by my quality services. Stay tuned, I'm still working on this proposal.
$25 USD in 1 giorno
0,0 (0 valutazioni)
0,0
0,0
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Hi friend! I would like to know what software do you use in case of having a PBX let me know. Relevant Skills and Experience I am a call center manager and I have year and a half of experience making data analysis I look for keep update on the KPI's to make sure the staff is using their time in a productive way. Proposed Milestones $10 USD - Initial $20 USD - Report delivered Additional Services Offered $150 USD - For this price I would like to help you making a CRM just for managers and call center supervisors.
$30 USD in 3 giorni
0,0 (0 valutazioni)
0,0
0,0
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Have 5 years of similar experience. Relevant Skills and Experience PowerPoint, excel, graphs
$25 USD in 1 giorno
0,0 (0 valutazioni)
0,0
0,0

Info sul cliente

Bandiera: UNITED STATES
orlando, United States
5,0
4
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Membro dal dic 8, 2016

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