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Sales and Marketing

I need some help with internet marketing. Job Descriptions as follows :

Profile : 1

Location : Hyderabad

Customer Service Executive ( Hiring Freshers & Experienced)

Duties and Responsibilities of a Customer Service Job

· Deal with the customers via emails, over the phone, or face to face

· Listen to the customer queries patiently and solve it. If the problem doesn't seem to solve, then forward the problem to the superiors.

· Respond to the problems of the customer promptly

· Look after the customer accounts and update their transaction status

· Draft the necessary documents, letter or statements, as required by the customer

· Maintain records of interactions with the customers in an orderly manner

· Coordinate with the internal department to find solutions and resolve matters

· Maintain a follow up on the customer, whose query you had solved,. Ensure they are satisfied with your answer.

Qualifications and Skills

Qualifications Required for Getting into Client Servicing

· High school diploma or degree and a bachelor's degree or something equivalent

· Knowledge of customer services ethics, principles and procedures

· Proficiency in administrative and documentation procedures

Extra Skills

· Should be able to use the computer extremely well

· Should have great communication skills: written and verbal communication

· Should be able to handle a lot of data that is available, and all of this has to be done at good pace

· Should have a lot of patience when communicating with the customer

· Should be able to maintain their composure even if the customer is being rude

· Should have good listening skills, since most of the time, communication with the customers is done over the phone

· Should be attentive to detailing

· Should have the skill of versatility; they will have to adapt to many situations regarding the customer .

Profile : 2

Technical Support Engineer (6 months – 5 years)

Responsibilities and Duties

Primary Responsibilities:

· Consult with users and evaluate requirements, recommend designs, provide cost analyses, plan projects, and coordinate tasks for installation of data networks.

· Analyze and resolve technical problems for established networks.

· Plan, test, recommend, and implement network, file server, mainframe, and workstation hardware and software.

· Provide network documentation, training, and guidance to computing system clients and programmers.

· Serve as technical specialist in network problems and emergencies.

· Troubleshoot and resolve network production problems.

· Conduct technical research on network upgrades and components to determine feasibility, cost, time required, and compatibility with current system.

· Recommend network solutions for short-, medium-, and long-range network projects.

· Install, configure and maintain network components.

· Determine plan layout for new hardware or modifications to existing layout.

· Install, upgrade, and configure network printing, directory structures, user access, security, software, and file services.

· Establish user profiles, user environments, directories, and security for networks being installed.

· Work as a team member with other technical staff, such as systems to ensure connectivity and compatibility between systems.

· Work with vendors to resolve complex network problems.

· Maintain confidentiality with regard to the information being processed, stored or accessed by the network.

· Document network problems and resolutions for future reference.

· Other duties as assigned.

Additional Responsibilities:

· Assist personnel of other departments as a computer resource

· Oversee the installation of hardware and software.

· Provide on-the-job training to new department staff members.

· Provide computer orientation to new company staff.

Qualifications and Skills:

· Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent.

· Knowledge of company supported network platforms such as Novell and Windows NT. Ability to design and coordinate the installation of data networks. Ability to maintain and troubleshoot computer network hardware, software, and peripherals. Ability to provide a range of systems training and/or support activities for users. Ability to develop and write systems and applications documentation and guides for users.

· Responsibilities may require evening and weekend work in response to needs of the systems being supported.

Working Conditions:

Working conditions are normal for an office environment. Work requires extensive work using a computer. Responsibilities may require evening and weekend work in response to needs of the systems being supported.

Profile :3

Non voice process (Hiring for Freshers & Experience)

Responsibilities and Duties

Duties:

· Responsible for answering customer calls / Chat regarding technical issues and abide by the prescribed norms.

· Removal of virus.

· Installation of windows & MAC.

· Configuration of computer peripherals.

· Candidate with a flair for computer troubleshooting and an aptitude for Customer Support.

· Operating Systems; Windows 9x, 2K, XP.

· Basic Hardware & Networking knowledge.

Qualifications and Skills

Requirement :

· Any degree or equivalent with strong academic record.

· Previous experience in Customer Service.

· Active user of internet and online applications.

· Demonstrated proficiency in English.

· Must be able to work on flexible schedule.

· Should be technically sound

· Flexibility working in any assigned shift.

· Candidates should be good in typing (30wpm & 90%accuracy)

· Candidates should be flexible in working in rotational shifts.

Looking for someone who is calibrated and professional to work with one of our Top Clients!!

Profile 4 :

Online chat executive (Hiring for Freshers & Experienced)

Responsibilities and Duties

· Engaged in handling calls of Enterprise & different business units (Internal & External)

· Provide World Class Customer Service.

· End to Transaction of Reports.

· Need to maintain Accuracy in Reports.

· Ability to work effectively in a team environment.

· Pleasant, professional, and courteous personality.

· Strong customer service approach to dealing with people at all levels internal and external.

Qualifications and Skills

Requirement :

· Any degree or equivalent with strong academic record.

· Previous experience in Customer Service.

· Active user of internet and online applications.

· Demonstrated proficiency in English

· Must be able to work on flexible schedule

· Should be technically sound

· Flexibility working in any assigned shift.

Profile 5:

Tele Marketing Executive (6 months – 5 years)

Responsibilities and Duties

1) Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.

2) Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes.

3) Explain products or services and prices, and answer questions from customers.

4) Obtain customer information such as name, address, and payment method, and enter orders into computers

5) Record names, addresses, purchases, and reactions of prospects contacted.

6) Adjust sales scripts to better target the needs and interests of specific individuals.

7) Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.

8) Answer telephone calls from potential customers who have been solicited through advertisements.

A telemarketer’s job also involves the following duties that need to be fulfilled:

· Script memorization: Tele-marketers are always provided with scripts that they are required to follow strictly. It is a must for the telemarketers to memorize these scripts.

· Customer service: The most vital aspect of telemarketing is to be patient and polite while answering the questions of customers.

· Product knowledge: Telemarketers must know everything about their products so as to be better equipped to handle customer queries about products and services.

· Customer records: This task includes the maintenance of names, addresses and phone numbers of prospective customers along with their reactions to the products.

Qualifications and Skills

· Excellent communication skills

· Knowledge on what it takes to gather and manage information

· Ability to persuade

· Flexibility

· Eveready to initiate

· Persistent

· A buoyant personality

· Ability to handle stress

· Negotiation skills

· High energy levels

· Self-motivation skills

Profile 6 :

Travel Agent for OYO

Experience : 2 years – 5 years

Travel agents sell transportation, lodging, and admission to entertainment activities to individuals and groups planning trips. They offer advice on destinations, plan trip itineraries, and make travel arrangements for clients.

Responsibilities and Duties

· Arrange travel for business and vacation customers

· Determine customers’ needs and preferences, such as schedules and costs

· Plan and arrange tour packages, excursions, and day trips

· Find fare and schedule information

· Calculate total travel costs

· Book reservations for travel, hotels, rental cars, and special events, such as tours and excursions

· Tell clients about what their trip will be like, including giving details on required documents, such as passports or visas

· Give advice about local weather conditions, customs, and attractions

· Make alternative booking arrangements if changes arise before or during the trip

Qualifications and Skills

· Adventurousness. Travel agencies that specialize in exotic destinations or particular types of travel, such as adventure travel or ecotourism, may prefer to hire travel agents who share these interests.

· Communication skills. Travel agents must listen to customers, understand their travel needs, and offer appropriate travel advice and information.

· Customer-service skills. When customers need to make last-minute changes in their travel arrangements, travel agents must be able to respond to questions and complaints in a friendly and professional manner.

· Detail oriented . Travel agents must pay attention to details in order to ensure that the reservations they make match travelers’ needs. They must make reservations at the correct dates, times, and locations to meet travelers’ schedules.

· Organizational skills. Travel agents should have strong organizational skills because they often work on itineraries for many customers at once. Keeping client information in order and ensuring that bills and receipts are processed in a timely manner is essential.

· Sales skills. Travel agents must be able to persuade clients to buy transportation, lodging, or tours. Sometimes they might need to persuade tour operators, airline staff, or others to take care of their clients’ special needs. Earnings for many travel agents depend on commissions and service fees.

Profile 7 :

Location : Delhi , Ghaziabad , Jaipur , Gurgaon :

Tech Customer Service Support – WD Job Function :Operations

Experience : 6 – 12 months

Specialization :Operations

Level : Executive

Industry :CRM/Call Centers/BPO/ITES

Salary : As per Industry standards

Education : Graduates

Position Summary :To provide a professional and efficient customer service to all the clients involved.

Job Specification:

· Position – Technical Support Associate

· Service hours– 24*7 , Rotational Shifts

· Qualification – Graduates in any stream (No B.E / BTech)

· Experience –Graduates with 6 to 12 months of international BPO technical support experience.

Job Responsibilities

· Be responsible to deliver a high quality, customer-driven, support service resolving customer enquiries at the first point of call wherever possible.

· Assist customer in resolving any open requests for support, assistance, information on upgrading etc.

· Demonstrate ownership and willingness to resolve issues in a timely manner. Demonstrates confidence and willingness to resolve customer requests or queries.

· Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support engagement, Whether voice or non-voice.

· Deliver First Call Resolution by handling customer requests and resolving customer issues as often as possible during the first contact.

· Ability to assess customer sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer.

· Manages all customer communication with the appropriate level of etiquette, timeliness and professionalism, whilst working towards achieving agreed operational targets.

· Can interact effectively with the personnel, tools & resources in the Customer Services team to help resolve customer issues (escalation points, knowledgebase tools, internal applications etc.)

· Handle and process all non-voice transactions in the required target turnaround Time Skills possessed

If you any questions feel free to call me !

Good Luck !

Competenze: Promozione su Internet

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Sul datore di lavoro:
( 0 valutazioni ) India

ID Progetto: #15889270

6 freelance hanno fatto un'offerta media di ₹32592 per questo lavoro

Humanlover

I am interested in marketing ..I am a student pursuing my under graduation in Coimbatore ..i would like to work in part time ....i ll handle marketing through phone calls or emails.. Relevant Skills and Experience Onl Più

₹27777 INR in 10 giorni
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vishnu817

Hi, We are a team of tech savvy individuals who work on the customer support domain, with the exact specifications that you have mentioned like system support and knowledge about it support. give us a try with a sampl Più

₹38888 INR in 30 giorni
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geraldinetaylor

I promote services across social media platforms daily. I founded Talented Showcase 1 & Author Showcase 1 on wordpress along with email distribution. Relevant Skills and Experience Social media marketing Email distrib Più

₹36666 INR in 10 giorni
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richitpatel

Hello Sir/Madam, I have worked with us hospitals and clinics to provide technical support for a long time, please allow me to work on any of your relevant jobs and I won't disappoint you. Thanks Richit

₹27777 INR in 7 giorni
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Chitreshp

I am marketeer & sales person with 5+ years of experience in B2B sales while dealing with customers ranging from Accenture, HP, Standard Chartered Bank, Yes Bank to startups. I will deliver the project within given Più

₹36666 INR in 10 giorni
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ashsingh1094

Hello, I have read completely. I am an outsourcer from delhi. I can handle your project and likely to make a long term relationship with your company. Please send inbox me for more things. SO that we can have a busines Più

₹27777 INR in 1 giorno
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