Help Desk Script Modification - Automated Ticketing

We are currently using a script called Freelance Cockpit 3, which comes with an integrated helpdesk system for ticketing. We require a feature to be added, which is the ability to automatically create tickets based on emails sent to a specific address. For example: if an customer sends a mail to help@[login to view URL], the php server should: 1- Acquire the mail 2- capture the sender 3- capture the content of the object 4- capture the contents of the mail body 5- capture any attachment 6- Once collected, these data must be placed in the web portal by generating a new ticket, which has a new id. 7-The server will automatically send an email confirmation that a ticket has been created for the sender In order to verify that you have read the requirements, please write 'ballpen' with your bid.