EDUCATION -Humber College Toronto, Canada Business Administration
EXPERIENCE
MarketLinc
Account Manager Aug 2015 - July 2017
Engage in consultative phone calls to sell Norton network security products & services.
Achieve a consistent above target conversion rate and order value
Handled inbound and outbound calling to sell to a global audience
Maximize every customer interaction to result in high value sales
Bank of Montreal 3169 Dufferin Street, Toronto
Senior Customer Service Representative May 2010- Sep 2016
Cross-sell and up-sell retail products and services to corporate & consumer clientele
Conduct financial needs based assessment to resolve business problems
Conduct inbound and outbound calling to generate net new business opportunities
Analyze and validate financial history to identify sales and position products
Received recognition award for being top 5 sales agent among employees from 20 branches in the area.
Achieved 300% of sales targets for loans & investments, credit products & insurance
Attain 150% of account referrals’ target to generate net new business for BMO
Actively involved in training & development initiatives for new employees
Adhere to policies, procedures and best practices in conducting sales activities