Data Analysis Project using EXCEL

$10-30 USD

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più di 5 anni fa

$10-30 USD

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The accompanying files contain a list of agents, contact records, and case records. Please answer the following questions and provide a report of your findings. 1. How do handle times and call volumes of the call types compare to each other? 2. How do the handle times of saves compare to those of cancels? 3. Which agents are the top ten highest performers based on average handle time and save rate?

Analytics

Excel

Rif. progetto: 17990271

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Attivo 6 anni fa

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