Hi there I"m Francois, and i'm a Multilingual Customer Service Representative with more than 10 years of experience. i have huge exposure in Phone, Live chat, Email Support coupled up with multitasking such as data entry, internet research....... In the course of my various duties, i performed many roles as a chat support sometimes, customer support over the phone. As a live chat support and email support, i worked on zendesk and interfaced with customers and providing right information by answering all their queries related to the products. i have a good telephone etiquette , outstanding writing skills and i could easily handling either on the phone or on chat irate customers by making the situations comes back to the normal. I"m attentive to details, result oriented person, team player, easy going person, fast learner, problem solving oriented person and hard worker. I invite you to visit my profile to have a deeper overview of my competences / experience. Regards