Looking for a freelancer to help us with backend customer support via email

Chiuso Pubblicato 5 anni fa Pagato alla consegna
Chiuso

We need help with two current processes:

(1) Completing restaurant reservation requests

- Requests come in via email that needs to be monitored at least once a day (including weekends / all time zones). Average 12 emails per week.

- The customer service rep fulfills the restaurant reservation request on the restaurant website or via phone (whichever channel is available).

- If the restaurant reservation isn't available, the customer service rep will email the customer with other options based on the preferences the customer indicated in the email (i.e. location or time)

(2) Completing hotel offer requests

- Requests for hotel offers come in via email that needs to be monitored at least once a day (including weekends / all time zones). Average 60 to 70 emails a month.

- The customer service rep takes the information from each email and fills out a form in our backend system called Lobby, which enables hotels to fulfill the requests.

We are willing to train the customer service rep on both of these processes.

Gestione Email

Rif. progetto: #18380622

Info sul progetto

26 proposte Progetto a distanza Attivo 5 anni fa

26 freelance hanno fatto un'offerta media di $12/ora per questo lavoro

okechukwu1

Hey I have some experience in customer support already and feel I can do the two processes you mentioned. I've also handled emailing in the past and my English is superb. Please consider me for this role.

$10 USD / ora
(1 Recensione)
4.0
bindmission

Hello, Hope you are doing well. I have 6 years of experience in Customer Support and Email handling. Regards, VishnuLal

$12 USD / ora
(13 valutazioni)
4.2
Laurieann1

I have had vast experience in the public sector, including my role as a personal assistant where email handling was a top priority. Relevant Skills and Experience Provided extensive diary support to CEO level. Produce Altro

$20 USD / ora
(0 valutazioni)
0.0
MissKayMedia

Hi there! I see you are looking for someone to handle customer requests via email. I would love to work on this project for you! I'm a professional virtual assistant with over 15 years of administrative and custo Altro

$15 USD / ora
(0 valutazioni)
0.0
popsicles

Hello, my name is Sophia and I assure with my assistance, I will be able to maintain your restaurant website by attending to reservation request via email/phone. I will also assist the customers in booking reservations Altro

$11 USD / ora
(0 valutazioni)
0.0
amanishpujani

Knowledge for Hotel industry and bookings for the same. Can respond proactively within minutes. Can work at any time zone according to the requirements and professionally. Also, can handle the request in both the ways Altro

$12 USD / ora
(0 valutazioni)
0.0
Vblanton

Hello! I would love to assist with both your restaurant and hotel reservations which must be monitored via email. I hold a BS in Management and have worked as a Quality Assurance Analyst, Project Coordinator and also Altro

$12 USD / ora
(0 valutazioni)
0.0
salwaa222

I accept your budget, Sales Representative in Hotel for 12 years, I'd like to cooperate with, time is important for me

$12 USD / ora
(0 valutazioni)
0.0
brokenpossum5221

Hi, I'm very interested to be a part of your project, I am a fast learner and can work with minimal supervision. I have been in a BPO Industry for a little over 4years and I specialized in appointment setting/outboun Altro

$8 USD / ora
(0 valutazioni)
0.0
shamkasabe9

Resp Sir, I Have study your project carefully. Though I am from India, I will be available for all the time. And I also assured you that I can definitely do this work as per your expectations. Thank yo Altro

$8 USD / ora
(0 valutazioni)
0.0
peng72083

Hello, how are you? I'm a senior web developer and I have rich experience in booking platform development. I have developed hotel booking, restaurant booking, food ordering, taxi booking app etc. I can implement e Altro

$16 USD / ora
(0 valutazioni)
0.0
HarisIdrees1

Hi Sir, I read ur desciption. I m glad to work with you. I am very obliged to you to see my proposal. I can do this work as requirements meetup criteria. Thanks

$8 USD / ora
(0 valutazioni)
0.0
artisangwan

Hi, I am ready for the training for this. I am looking for work from home. I was working in a media house I have done this kind of work before.

$13 USD / ora
(0 valutazioni)
0.0
philiptauschek

I would like to express my interest in the available position described in your post. With over 3 years experience as a email customer support, I believe I have the skills to know and further improve. I have worked Altro

$12 USD / ora
(0 valutazioni)
0.0
akimata

Good day Sir/Madam, I am a Data Entry expert and Virtual Assistant who values punctuality and hard work. I am also a high achiever, have a knack for detail and a committed individual. I have a helping heart. My joy i Altro

$10 USD / ora
(0 valutazioni)
0.0
Psinghrawat

#Work hard Relevant Skills and Experience Execl, powerpoint, notepad, emailing, Microsoft office,

$12 USD / ora
(0 valutazioni)
0.0
FabriceRobert

Professional, reliable with a strong communication and organizational skills, i have been working in the field for almost ten years and think possess the required qualifications and the experience to deal with the task Altro

$9 USD / ora
(0 valutazioni)
0.0
ndipelvis

I stand very comfortable with handling Emails as well as other forms of correspondence, with technical skills in IT, can handle your basic limitations by designing bypass solutions to optimize client satisfaction.

$12 USD / ora
(0 valutazioni)
0.0
karmela20

Hi. I believe I'm the one You're looking for. I have experience handling email correspondence and I have excellent English grammar in writing. I have more than 8 years experience in admin task in restaurants hotels Altro

$11 USD / ora
(0 valutazioni)
0.0
halligprincess

I worked as a Customer Support Specialist for 6 years handling both email and inbound calls. My clients were based in U.S and Australia. I'm a fast learner and value customer satisfaction. Relevant Skills and Experien Altro

$8 USD / ora
(0 valutazioni)
0.0