Dutch Speaking Phone Support Agent

Leading international market research agency requires a freelance Dutch speaking phone support agent to work from home, calling potential survey respondents. Job description: * call potential survey respondents from home to obtain their contact details or to follow up on their participation * follow up on all initial contacts * table entry of all obtained information and reactions * interact with market research team for briefing and feedback * calls must be made between 9am to 6pm from Monday to Friday in the country respective time zone, e.g. Europe, Asia, Australia, Africa or America * payment will be based on hourly rate Qualifications: * call centre experience * experience in market research, marketing or data base administration * excellent techniques and abilities to obtain required information on the phone * ability to apply appropriate actions to effectively control a telephone call * ability to use the most appropriate way to communicate with different behaviour types on the telephone * use questioning and listening skills that support effective telephone communication * understand the impact of attitude in handling calls professionally * outstanding communication skills, persuasiveness, adaptability, initiative, judgement, voice skills, tenaciousness, resilience, negotiation skills, work under pressure, high energy level, data entry skills * have computer, microphone, headphones and an internet connection at home