Email Customer Service

Hey there! Hope you are doing fine. 1. We start shipping at 8:00 AM (UTC−05:00). We need to have all the emails checked and replacements processed before the warehouse start shipping. Are you able to complete this job each morning after 4:00 AM and before 8:00AM (UTC−05:00)? >Yes 2. A customer received a damaged item in the mail. We need to send a replacement. In your own words please write a response to the customer. >Hello Customer, we do apologized for receiving a damaged items. Sometimes this happens while the item is in transit. May I know what was the damaged? I will be escalating this to our higher department so that they can send you a replacement. Thank you. 3. Tell me about an experience you’ve had with a really irate customer. How did you handle it? >Mostly, they are irate because of the late delivery. I just need to explain to them that this happens sometimes due to a weather conditions and holidays. Or can offer them to send back the item so that we can issue a refund. Do you have time to discuss about this project right now? I am currently not committed with any other jobs so I am very interested in doing this project and can start working on it after being discussed and awarded. Hoping to hear from you and have a great day ahead. Thank you.

1. I am available to work from 4-8am UTC -5. 2. Hello. Thank you so much for your message. Please send us a picture of the damaged item. We'll check and send a replacement for you. Please accept our sincere apologies. (We can send the replacement right away. I did this picture message with 2 other clients as well.) 3. I always apologize in the first place and offer a discount/replacement. Or if its a shipping thing. I can say that It was the courier company's error, not ours. There was this customer who was irritated because he received the wrong product. I compensated him with free updated delivery for the replacement and he was happy. Sometimes we can offer a partial refund to make them happy. Obviously according to the company policies. Moreover, I have 8 years of experience in customer support.

Hello, I have a lot of experience in customer service and being virtual assistant, I have high English level and native Spanish fluency. I can manage accounts and I have worked in the management of online stores (Amazon, Shopify, Mercadolibre). I have experience using Microsoft office programs, google apps, quickbooks, zendesk, slack, skype, dialpad, c-panel, and others VA / Admin software's. I have experience in data entry (Inventory), email and ticket handling, live chat and call support, booking, scheduling, etc. I have my own space, fast internet connection, my own headsets and laptop. If you have any question or want to discuss anything, feel free to contact me at any time. I can start right now. Questions: 1-Yes I can complete the job after 4:00 AM and before 8:00AM (UTC−05:00). 2- Hello Mr (), We are truly sorry about the situation that your package arrived. Sometimes the shipping companies have many shipments and some of them could get damaged. We are going to send you a replacement immediately. You'll have a message in your email as soon as we send the package. I apologize again in name of this team and we assure you that this wont happen again. Have an excellent day. Customer service agent, Carlos. 3-I had to hear a lot of him until he relieved and calmed down. Then I explained the situation (always apologetic ) making him feel better and of course, giving him the solution about the order problem. Regards, Carlos

Dear Sir/ Madam: Below please see my answers to your questions. Thank you in advance for your time and consideration. Looking forward to working with you soon. 1. Yes. I will be able to complete the job based on the required timings --after 4:00 AM and before 8:00AM (UTC−05:00). 2. Dear Customer, We do hereby confirm the receipt of your complaint regarding damage product we recently shipped to you. Please accept our sincerest apologies for this incident. We maintain rigid inspection standards; however, occasionally an imperfection does slip by. And we are displeased to learn that unfortunately it did happen in the case of your product. We have arranged a replacement order to be shipped to you at once. Please turn over the damaged product to the driver at next delivery. Your satisfaction is extremely important to us and we apologize for the inconvenience you have been caused. Thank you for purchasing our products and should you have any questions, please do not hesitate to contact us again. Sincerely, Customer Service 3. I had an experience of receiving an email from a really irate customer saying that he is not satisfied and very disappointed with the service he purchased online. I apologize for the disappointment and even thank him for bringing his concern to our attention. Then, I asked him if we can discuss options to ensure his satisfaction with the situation and in the future.

Hello, I have checked project requirements and can work on this project. It will be resolved quickly. Thanks.

Hey :) I am interested in your project to provide support to your customers. I already worked for few companies as a customer supporter. I will make happy your customers easily. Please check the answer of following questions below. 1. We start shipping at 8:00 AM (UTC−05:00). We need to have all the emails checked and replacements processed before the warehouse start shipping. Are you able to complete this job each morning after 4:00 AM and before 8:00AM (UTC−05:00)? Answer: Yes, I'll complete all the task after 4:00 AM and before 8:00 AM (UTC−05:00) 2. A customer received a damaged item in the mail. We need to send a replacement. In your own words please write a response to the customer. Answer: We are really sorry after hearing this issue. Do not worries about that. Kindly send us a picture of damaged item. We'll send a replacement very soon. Thanks for contacting with us. 3. Tell me about an experience you’ve had with a really irate customer. How did you handle it? Answer: I always try to be cool. No issue how they react about us. Let's start it :) Have a good day! Faisal A.

Hi there! I'm a customer service specialist and e-commerce specialist and I have been offering top quality service got the past 5 years. I am a very customer centric individual and I ensure I treat every customer like there are the only customer an organization has. I have a very reliable internet and I'm online 24/7. I make sure I handle tickets quickly and effectively. I look forward to working with you. Many thanks, Temitope.

Hello. Thanks for posting this job. I have more than 4 years experience working as a customer service representative for many successful online stores on Amazon, eBay, Shopify, Etsy etc. I know a lot about dealing with customers and making them happy keeping in mind we don't suffer loss as profit is why one is doing business. 1. After 4:00 AM and before 8:00 AM UTC time is fresh morning time for me in India so it would be easy for me to complete the day's work being in a fresh mind. 2. Hello XYZ, Thanks for reaching out. After reviewing the picture and videos, it is concluded that the product you received was damaged in transit and as a business honest to its customers, we do stand with our customers. Our manager has approved a complete replacement for your order and we have attached a return shipping label to this email for you to return the damaged item. As soon as we receive the damaged goods in its original packaging to our warehouse, we will ship a brand new product to your address. We really apologize for the inconvenience caused. Thanks for the understanding. 3. While I was working for one of my client having a US-based Amazon account, I received an email from a customer with all cuss words stating that the product isn't working. Sorry, I can't write more here as there's a word limit here and it won't allow me to write more. I would be glad to complete the story once I get a chance to. Waiting for your positive response. Thanks

Hi there, my name is Vasily, and it will be pleasure for me to join you as virtual assistant for help you with your business routine tasks. I will appreciate you have a look in my profile for references about quality of my work and my previous experience. That would be great to have chat with you for discuss project in details. Looking forward to hear from you soon. Sincerely Yours Vasily

Today’s customers are very conscious of what they are looking for and their needs. They expect constant engagement and communication from their providers, if they feel that their requirements are not met, they would simply move to another servicer who can comply with their necessities. We understand that customer service is the most important value to not only retain and keep your clients loyal but also increase your business.

Experienced and results-oriented Administrative Assistant with proven abilities in developing positive relationships with clients and coworkers. Interested in a similar opportunity with a company where exceptional secretarial, computer and customer service skills will be fully utilized. I value client's time. I make sure I only do good and exceptional results.

Dear sir i have read your job requirement carefully and i can assure you that i am experienced enough in the field that you have asked. I can also make with up the requirements. The answer to the question that you have asked are follows below: 1. yes i can cope with the timings. 2. Dear sir/madam we are really sorry about the delivered product you got which was damaged. we appreciate your patient and We working really hard to solve inconvenience you are facing. we know your time is valuable and appreciate your custom. 3. once i had a customer whom we delivered a pair of shoes which was two different feet. customer waited for that unique pair of shoes for long time. As he received the shoes he was really unsatisfied and ask for a full refund. on that situation we call the customer and apologize for the mistake not only that we sent him another pair of shoes which he ordered and also provide him a voucher just to make him feel that we appreciate his value. That customer was so satisfied he ordered another pair of shoes and since then he was our regular customer. i hope you read the answer above i provided and will consider me for this job. Thanks md shihab uddin

I have 13 years in the servicing industry, Specifically customer service for a satellite company and sales/collections for a well known bank. Part of my daily task was to read and respond to both customers and business partners through phone calls or email. I am profession and hard working. I hope you'll consider me for this project.

Your job really interested me and I am sure you won’t be dissapointed! I guess it is up to you to decide! Thanks for your time!

Hello, I have read the project description. It is mentioned that this is a long-term job position which is great, because this is exactly what I am seeking at the moment. I can see that I cover all the requirements that are needed for this job position . My 2+ years of experience working in IBM Bulgaria software support team and in Bright Marketing Research Bulgaria in the Project management department gives me confidence that I can be part of your team. 1. I can work in the specified time frame . 2. Damaged items- one of the worst experiences that a customer can have ( aside from an item not received). One way of sending the customer an answer: Hello {Dear customer / Name} , I am really sorry to hear about your experience with our product. Sometimes the carrier can unintentionally damage the item in transit , as we do perform a quality check on every single item in our warehouse before dispatching it out to our customers. Please accept our sincerest apologies on this. You don't have anything to worry about though as we are dispatching a brand new item your way, you will receive it in {}days. We hope this helps! Best Regards 3. Very angry customers - who can leave a negative feedback (no business owner wants their reputation hurt) : Hello {} , I am really sorry to hear about {specific problem - i.e product is late}. Please accept our sincerest apologies and {//5-10$ - partial refund, discount on next purchase or etc.} Question:How many hrs is the job? 8hrs a day or 30 mins?

Hi we are expert customer support service. Votiko is established in 2004. Votiko has 45+ superstar telemarketers Team available to provide telemarketing service. At votiko, we have a professional, high performing and vibrant work force. Our values are integral to our success, and they are what differentiate us from the rest. Votiko provides the range of services: Outbound call Center Services The Outbound call center may be defined as the center that makes outbound calls either to the existing or potential customers on behalf of a company or a client. Our specialization in outboundprovides the best creative, dynamic and cost effective outbound call center solutions. - 24X7 Customer support - Outbound Callcenter Service - Appointment setting service - Cold calling - B2B & B2C Lead Generation Services - Market Research & Surveys - Collection Services Inbound Call Center Services Our professional approach to provide the best inbound call center solutions for companies/organizations results in an increased revenue. - Inbound Sales Services - Enquiry Handling Services - Help Desk & Technical Support Services - Call Handling service - 24X7 Chat support service - Administartion and Virtual assistant support Whichever you choose, we will do our best! Glad to meet you . Votiko team

Hi there! I would like to apply as a Customer Service Representative at your company. Is training provided on the chosen one?

I have the professional qualities, experience and equipment to properly complete this job for you. Well-spoken and clean.

Good day! I worked as an order support specialist in almost a month for ProFlowers, so I'm kind of familiar with how the work is being down. I've also done emails for their customers. To answer your questions, here it is: 1.) If what you meant is Eastern Time, then yes. I used to follow EST in my previous job, so this won't be an issue. 2.) "We are deeply sorry that you received a damaged item, this was never our intention. Rest assured that a replacement package is on its way. Hoping it would still brighten up your day." 3.) I was working as a telco customer service rep. The guy didn't want to speak with someone outside the states, because everyone seemed to misunderstood and misinformed him. He was so mad and wanted to speak with my supervisor or an American rep. What I did was, I acknowledged the customer's concern and apologized. It's been a hard day for him trying to resolve an issue anyway. It turns out that it was just a simple problem which could have been solved right away, if only the first rep that he spoke with tried to listen carefully and asked the right questions. It took a lot of patience from me, since he didn't want to listen at first. "Sir, if you'll just give me at least 1% of your trust then I'll surely do my best to help you out", well that line probably changed the course of our conversation.

Greetings, i am applying for this job, because i have an experience of more than 5 years in the field of customer service, sales rep, and technical assistance, besides i'm fluent in english, french spanish, and arabic and i can assure you that i'm very used to this type of tasks. And regarding the questions mentionned in your project description, 1 - yes i can complete this job between 4.00 AM and 8.00 AM i'm very ponctual when it comes to working and earning a living. 2 - Hello, we are terribly sorry to hear that the item you have recieved damaged, we always test our items before shipping, but sometimes the item may get damaged due to shipping methods, but be assured sir that we will replace your item immediately, we'll notify you once the item has been shipped 3 - i was working in a call center, as a customer support agent, one day i recieved a call from an angry customer who was trying to use his phone which didn't seem to work as it should, the problem was that the customer wasen't speaking english but was trying after 10 minutes of struggle i found out that he was a french, fortunately i'm fluent in french which made it easier for me to communicate with him and finally resolve his issue