Hello, I have a lot of experience in customer service and being virtual assistant, I have high English level and native Spanish fluency. I can manage accounts and I have worked in the management of online stores (Amazon, Shopify, Mercadolibre). I have experience using Microsoft office programs, google apps, quickbooks, zendesk, slack, skype, dialpad, c-panel, and others VA / Admin software's. I have experience in data entry (Inventory), email and ticket handling, live chat and call support, booking, scheduling, etc. I have my own space, fast internet connection, my own headsets and laptop. If you have any question or want to discuss anything, feel free to contact me at any time. I can start right now.
Questions:
1-Yes I can complete the job after 4:00 AM and before 8:00AM (UTC−05:00).
2- Hello Mr (), We are truly sorry about the situation that your package arrived. Sometimes the shipping companies have many shipments and some of them could get damaged. We are going to send you a replacement immediately. You'll have a message in your email as soon as we send the package. I apologize again in name of this team and we assure you that this wont happen again. Have an excellent day.
Customer service agent, Carlos.
3-I had to hear a lot of him until he relieved and calmed down. Then I explained the situation (always apologetic ) making him feel better and of course, giving him the solution about the order problem.
Regards, Carlos