Helpdesk jobs

...Management 9 Inventory & Warehouse Stock Management, Warehouses, Barcode, Batch/Lot Tracking, Stock Transfers 10 Procurement & Purchase Purchase Requisitions, RFQ, Purchase Orders, GRN, Vendor Bills 11 Document Management & e-Sign Digital Documents, Contracts, NDA Management, Version Control, Electronic Signature 12 Asset Management IT Assets, Equipment, Software Licenses, Maintenance, Depreciation 13 Helpdesk & Knowledge Base Customer Self-Service Portal, FAQs, SOP Library, Internal Documentation 14 Time Attendance & Shift Scheduling Biometric Integration, Shift Planning, Rosters, Overtime Management 15 Subscription & Billing Recurring Billing, Renewals, Proration, Dunning, Subscription Lifecycle 16 Compliance & Audit GST Compliance, Audit Trails, Use...

...reward consistency, accuracy, and strong operational performance: High-Accuracy Bonus: Earn extra payout for every ticket or agent issue resolved with 95%+ accuracy. Adherence Bonus: Additional monthly bonus for maintaining outstanding attendance, punctuality, and strict adherence to schedule and SOP guidelines. Qualifications & Requirements Experience: Previous experience in technical support, helpdesk operations, or virtual customer success is highly preferred. Technical Aptitude: Strong familiarity with basic IT troubleshooting, web applications, ticketing systems, and remote resolution tools. Attention to Detail: Ability to follow detailed scripts, guides, and procedural protocols without missing critical steps. Communication: Excellent written and verbal English co...

...close it, and confirm the transcript is stored with the ticket. You are welcome to handle this with standard Zendesk settings, JavaScript, and a touch of CSS—no heavy custom code required. If extra triggers or automations are needed to make chats behave like our current tickets, please include them and show me where to adjust them later. Once the chat is visible, styled, and sending data to the helpdesk correctly, the job is done....

...dashboard (React/Node.js) where businesses onboard support documentation, connect email/chat channels, and configure an AI agent to handle tier-1 queries. The following changes are required to the existing AI agent: (1) currently the agent only answers questions — we need it to autonomously trigger actions in connected third-party tools (e.g., raise a refund in Stripe, update ticket status in the helpdesk); (2) the agent presently treats each query in isolation — it needs multi-turn memory to retain context across a customer’s full conversation history; (3) add a human-handoff mechanism to escalate to a live agent when confidence is low or the customer explicitly requests one, since there’s currently no fallback path; (4) build an admin-facing feedback loo...

...spam. Once the mailbox is live, I want it integrated with our existing helpdesk software. I’ll confirm the exact platform with you once the project begins, but please be ready to connect it to a typical cloud helpdesk such as Zendesk, Freshdesk, or Zoho Desk through either native connectors or IMAP/SMTP routing. Deliverables • New support@-style mailbox created and verified on the domain • Email authentication records added and propagating correctly • Connection established between the mailbox and the helpdesk workspace, with tickets automatically generated from incoming emails • Quick test of inbound and outbound flow to confirm everything works I’ll provide DNS access, domain registrar credentials, and helpdesk adm...

I’m launching a new brand and need a reliable English-speaking virtual assistant to keep our public face consistent and our customers happy. The core of the role is threefold: social media management, full-cycle email marketing...tickets, and logging recurring questions for our FAQ build-out will round out your daily workload. Polite, concise English is crucial; speed matters but accuracy wins. Deliverables • Weekly social media content calendar (Facebook, Instagram, Twitter) • Two branded email campaigns per week, with performance report 48 h after send • 24-hour response time for all customer queries logged in our helpdesk If you’re organized, write fluent English, and already juggle these tools confidently, I’d love to see how you can embe...

...and need a single, intuitive KPI monitor that lives entirely inside the platform. The dashboard must give both employees and managers real-time visibility into: • Individual employee and manager productivity • Department-level performance scores • Customer-satisfaction metrics drawn from Helpdesk/CRM feedback • Sales performance figures • Company-wide targets compared with actual results You’ll work with the data already produced by the standard Odoo 17 apps—Sales, CRM, HR, Project, Helpdesk, and any others you feel are useful. Where Odoo’s native measures fall short, you’ll introduce calculated fields or a lightweight, upgrade-safe custom module. Role-based security is essential: employees should see only their o...

...two distinct divisions under one brand: • Business Process Management (BPO) • Compliance Helpdesk focused on PF & ESIC Because each arm speaks to a different audience, the site must let visitors land on either division quickly and then dive deep. Business Process Management division My priority here is a balanced mix of service detail and lead generation. Please build: – Dedicated service pages that break down our BPO offerings by function and industry, written for SEO but still easy to skim. – A contact form on every key page plus a persistent live-chat widget for real-time inquiries. – A resources area where prospects can instantly download branded PDF brochures. Compliance Helpdesk division This section should mirror ...

My goal is straightforward: turn the 21-day free-trial clicks on my LiveChat, HelpDesk and ChatBot links into paying licences. I earn a commission on every conversion, and I can even generate discounted user licences when that helps close a sale, so I need an email-marketing specialist who can speak directly to small-business pain points and push those links. What needs to happen • Build or refine an opt-in list of small businesses that would genuinely benefit from customer-service software. • Craft persuasive email sequences—welcome, nudge, and closing messages—that highlight the free trial first, then the paid upsell. • A/B test subject lines, calls-to-action and pricing-vs-discount angles to maximise conversions. • Optimise the workflow co...

...(name, matter type, preferred dates, etc.) and hand them off seamlessly to our intake system. Connecting to an NLP service such as OpenAI or Dialogflow is fine; what matters is data accuracy and a friendly tone. • Built-in support channels: live chat widget, email ticketing form, and a clearly displayed phone button that launches click-to-call on mobile. All three must funnel into our existing helpdesk (Freshdesk or similar—advise on best integration). • Automatic appointment setter that syncs with Microsoft 365 calendars, prevents double-booking, and confirms meetings by email/SMS. • Clean back-end dashboard so staff can update copy, review leads, and adjust chatbot questions without touching code. • SEO-ready structure, HTTPS everywhere, and ba...

One day a week, you will work remote beside me for an 8-hour shift and keep our young software platform running smoothly while we scale. The core of the role is split between two areas: • Technical support – respond to customer phone and email queries in our helpdesk, identify the root cause of issues, and walk users through practical fixes. • Software development – work on the development of the platform and other projects we are working on, make small feature tweaks, squash bugs, and improve internal tools as needs arise. We will pair during the first sessions so you can absorb our current workflow, codebase, and support process. As revenue grows, I plan to increase the hours, turning this into a larger commitment if it suits both of us. Success i...

...on: • customer management • quotations • sales orders • delivery notes • invoicing • inventory management • accounting support • customer communication • management reporting The system must be optimized for non-technical office staff. # Core ERP Modules The following modules shall be installed and configured: • Accounting • Sales • Purchase • Inventory / Stock • CRM • Project Management • Helpdesk / Customer Support • Quality Management • Email Integration • Reports & Dashboards • User & Permission Management Not required: • HR • Agriculture • Construction • Non-Profit Manufacturing only if clearly required by ERPNext setup. # User Interface Requi...

...repeated complaints, and customer pain points internally * Use macros/templates when appropriate, but never blindly copy-paste generic answers when the customer is asking something specific * Make sure users feel heard, understood, and properly helped **What we’re looking for:** * Strong written English * Previous customer support experience * Comfortable using tools like Zendesk or similar helpdesk platforms * Basic understanding of AI image/video tools or willingness to learn quickly * Good judgment — you should know when to solve something yourself and when to escalate * Attention to detail * Reliable availability throughout the day * A professional tone that fits a premium brand This is not a role for someone who wants to quickly answer tickets with generic, co...

...complete transactions, while Odoo will serve as the central back-office system. This project covers Phase 1, focusing on: CRM Helpdesk Accounting Customer synchronization The integration must be designed to support future expansion without requiring major architectural changes. -- Current Environment -- Frontend Joomla 6 HikaShop HikaAuction Custom forms User registration Customer dashboard Backend Latest stable version of Odoo Odoo CRM Odoo Helpdesk Odoo Accounting 3. Business Goals Centralize all customer information in Odoo. Eliminate duplicate data entry. Synchronize customers automatically. Manage leads through Odoo CRM. Handle customer support through Odoo Helpdesk. Generate invoices and manage accounting through Odoo. Build a scalable integration framew...

...languages. • Independence: Highly proactive and self-motivated. You do not need to be micromanaged; high-level communication, deep empathy, and customer satisfaction should be second nature to you. • Workspace: A quiet workspace with a reliable, fast internet connection. Tools We Use / You Must Know Shopify, TikTok Shop, Loop (Order lookups, editing orders, subscriptions) Commslayer (or similar helpdesk software) Slack & Google Suite P.S. We value authenticity and fast, independent thinking. Please note that our interview process includes a live, on-the-spot customer scenario test during the video call. You will be asked to resolve a real-world customer issue in real-time, without relying on ChatGPT, AI, or pre-made scripts. If you are ready to show us your genui...

...written English Strong conversational and interpersonal skills Reliable internet connection (screenshot required) Comfortable managing high message volumes Detail-oriented and organized Self-motivated and able to work independently Available for a consistent weekly schedule Nice to Have Experience chatting on subscription or creator platforms Online sales or customer service background CRM or helpdesk tool experience Performance Expectations Daily: 50–100+ message interactions Maintain response time standards Follow up on active conversations Log notes after each interaction Monthly: Meet engagement and retention KPIs Contribute to revenue growth targets Bonuses for: Hitting retention targets Upsell and revenue performance Consistent KPI achievement How to Apply Please sen...

...repeated complaints, and customer pain points internally * Use macros/templates when appropriate, but never blindly copy-paste generic answers when the customer is asking something specific * Make sure users feel heard, understood, and properly helped **What we’re looking for:** * Strong written English * Previous customer support experience * Comfortable using tools like Zendesk or similar helpdesk platforms * Basic understanding of AI image/video tools or willingness to learn quickly * Good judgment — you should know when to solve something yourself and when to escalate * Attention to detail * Reliable availability throughout the day * A professional tone that fits a premium brand This is not a role for someone who wants to quickly answer tickets with generic, co...

Remote MSP Helpdedk Technician Assessment

I run a managed-services practice in Melbourne and need a technician who can jump straight into our queue and handle all remote tickets. The bulk of our client base is on Windows, so confident Windows desktop and server skills are essential. Day-to-day you will be diagnosing and resolving network or connectivity hiccups, troubleshooting line-of-business and Microsoft 365 applications, and keeping email and collaboration tools running smoothly. You will be answering calls using 3CX app, attending to email support requests. You’ll work entirely online through our RMM, PSA and remote-control stack; clear ticket notes and regular client updates are non-negotiable. I’ll grant access to our documentation portal and escalation paths, but expect you to own the issue until it’s...

**Pet Health Products Management System with Helpdesk Support, Product Tracking, and Admin Dashboard** ## Project Overview We are looking for a skilled developer to create a comprehensive Pet Health Products Management Platform for managing 20 pet health products. The system should include product tracking, customer support integration, and an administrative dashboard for monitoring operations. ## Scope of Work ### 1. Product Management * Manage 20 pet health products. * Product catalog with: * Product name * Description * Category * Pricing * SKU/Product ID * Inventory status * Product images * Expiry date tracking (if applicable) ### 2. Product Tracking System * Track product lifecycle from inventory to customer delivery. * Order status tracking: * Pendi...

...or minor tweaks) Our Full Immersive programme provides everything you need for a successful experience in Cairo, with all essentials covered. PAGE 1 4 WEEK £750 , 8 WEEK £1500, 12 WEEK £2000 Arabic classes at reputable markaz Qur'an classes (tajwīd & memorisation) Daily lunch and dinner Shared accommodation in Cairo Weekly excursions and activities Airport pickup and drop‑off 24‑hour student helpdesk On‑ground support team Study materials and resources PAGE 2 TIMETABLE Fajr: Around 4:30am Jama‘ah Wake up for Fajr and try to start the day early. After Fajr / Morning Revision Light revision after Fajr if the student stays awake. If they go back to sleep, they should still aim to do a short review before Qur’an. 9:00am – 11:00am: ...

You’ll work in real-time with our Melbourne team from 9:00 am to 5:30 pm AEST, five–six days each week, acting as the first point of contact for every customer touch-point. All enquiries come through email, phone and live chat, so clear spoken and written English is essential alongside a calm, solution-focused attitude. A modern helpdesk platform is already in place; confidence in creating, triaging and closing tickets inside such software will let you hit the ground running. I’ll provide brand guidelines, FAQs and escalation paths on day one, then stay available for quick Slack or Zoom check-ins whenever you need backup. Deliverables I’ll measure against: • Same-day responses for every email and chat. • Calls answered within three rings during ro...

...step-by-step installation documentation * backup/restore instructions * filter management instructions * troubleshooting guidance * explanation of how the system works TECHNICAL ENVIRONMENT: * Windows Server / Windows VM * WAMP * Apache * PHP * cPanel email * IMAP/SMTP * VPN access available if needed PREFERRED EXPERIENCE: * SnappyMail * Roundcube * PHP IMAP functions * Shared mailbox systems * Helpdesk/shared email workflows * Mail filtering/routing systems * Windows server administration BONUS FEATURES (OPTIONAL): * Employee permissions * Anti-spam improvements * Folder auto-assignment rules UI * Mobile-friendly interface IMPORTANT: We are ONLY building: * a webmail portal * centralized browser-based access * server-side filtering/routing automation The actual email ho...

...platform so it appears against all active ports. All supporting documents are in order and will be shared immediately, so the engagement centres purely on executing the online procedures, troubleshooting any portal issues, and confirming approval. You’ll handle every step inside the ICEGATE environment—user creation, DSC mapping if required, digital submission, and follow-up with the customs ICEGATE helpdesk until both approvals are reflected in the system. Familiarity with DGFT IEC linkage and the latest ICEGATE workflow is essential because I’m aiming for a smooth, fastest-possible turnaround. Deliverables (acceptance criteria) • Live, verified ICEGATE corporate account with login credentials handed over • AD Code successfully registered and visi...

...dashboard • Vendor commission • Vendor payouts • Product approval • Vendor analytics 14. BOOKING & SERVICE MODULE Mentioned in Tjar support center: • Appointment booking • Service scheduling • Time slot management • Spa/service business support 15. DIGITAL PRODUCTS MODULE • eBook selling • Video courses • Download protection • License key management • Streaming products 16. SUPPORT & HELPDESK Features • Ticket system • Live chat • WhatsApp support • FAQ management • Knowledge base • AI chatbot 17. SAUDI / GCC LOCALIZATION MODULE Saudi Compliance • ZATCA e-invoicing • VAT calculations • Arabic RTL support • Hijri calendar • Mult...

... The flagship product powering this ecosystem is SupportOasis, an enterprise-grade support ticketing SaaS designed specifically for expanding ISPs, Managed Service Providers (MSPs), and online businesses. Rather than relying on clunky, bloated support systems, this division crafts elegant, automation-first tools that bridge communication between customers, helpdesk operators, and internal business departments. • Core Offerings: Helpdesk ticketing architecture, automated department routing, email-linked customer workspaces, multi-tenant CRM tracking, real-time management operational reporting, and custom integrated API workflows. • Division Bio: "OpenWeb Software Solutions is dedicated to replacing operational chaos with software-grade polish. Born out of t...

Freelance Salesperson Needed – IT Support & Cybersecurity (Commission Based) Savgun Tech Studio is looking for a freelance salesperson or lead generator to help bring new clients for our IT support and cybersecurity services. Our Services * IT Support * Cybersecurity Assistance * Computer & Desktop Repair * Laptop Troubleshooting * Remote Technical Support * Account Creation & Setup * Printer & Network Setup * Virus & Malware Removal * Software Installation * Website & Tech Support Compensation * Starting at 10% commission for every successful client/project * Higher commission available for larger or recurring clients * Unlimited earning potential * Long-term opportunity for the right person Your Responsibilities * Find businesses or individuals needin...

I need a seasoned salesperson to sell my IT services to small businesses on a national level. Anywhere in US as remote service. I already do this for a few small businesses Services include I offer include: Small business IT helpdesk and troubleshooting • Microsoft 365 setup, administration, and support • Laptop / desktop setup and device management • Cybersecurity support and endpoint protection • Backup, disaster recovery, and ransomware protection • WiFi, networking, and firewall management • HIPAA-oriented support for healthcare-related clients • Cloud migration and cloud storage support • New employee onboarding / offboarding IT setup • Vendor and software management • Printer, scanner, and office technology support • Rem...

...with an intuitive language toggle. Contents will be provided. • Lead capture After visitors run their numbers using the calculator, they should see a short form that lets them upload their latest loan statement, outstanding balance, mortgage letter, agree to PDPA terms (Malaysia), and either submit directly or tap a single WhatsApp-to-chat button. All leads should be send via email to our helpdesk. Leads generated report by month will be an added advantage, and able to download in Excel format. • Compliance & data security PDPA compliance is non-negotiable. File uploads must be encrypted in transit and stored securely. Vendor is responsible for recommending, integrating and managing the storage platform. • Timeline 5 weeks from kickoff to go-live, inc...

We are migrating our entire business operations from Odoo to Zoho One AND need a complete client requirement tracking workflow set up in Zoho. --- PART 1: DATA MIGRATION --- Modules to migrate from Odoo to Zoho: - CRM (Sales pipeline, leads, contacts) — 500 records - Helpdesk (Support tickets, conversations) — 500 tickets - Projects (Tasks, milestones, assignees) - Knowledge Base (Articles, categories) - And 6+ additional modules (Invoicing, etc.) Migration scope: 1. Export all data from Odoo in CSV/Excel 2. Clean and map fields to Zoho's import format 3. Import into correct Zoho apps (Zoho CRM, Zoho Desk, Zoho Projects, Zoho Books, etc.) 4. Verify record counts and data relationships post-migration 5. Flag any data that cannot be auto-migrated --- PART 2: CLIEN...

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...support issue if needed > user sees payout/support/review status in one place. We are NOT looking for: a simple UI-only mockup, a generic admin template, a superficial chatbot widget with no workflow logic, someone who only does design but cannot build, or someone who cannot integrate with real support/data flows. Preferred Experience: fintech / trading / dashboards, SaaS dashboards, support/helpdesk integration, AI chatbot or support automation systems, Zendesk API / help center integration, authenticated product UX, analytics-heavy web interfaces. Proposal Requirements - Please include: 1. Examples of similar dashboards or support-integrated products you have built 2. Your recommended tech stack 3. How you would structure the dashboard architecture 4. How you would integr...

...AM–4:30 PM • B-Shift: Monday–Thursday, 6:00 PM–4:30 AM • C-Shift: Saturday–Tuesday, 6:00 AM–4:30 PM Your core day-to-day work will focus on handling inbound enquiries through our helpdesk ticketing system and call-center platform, guiding customers to quick, accurate resolutions while documenting each interaction. Professional communication is essential, and I place equal value on patience and empathy so every caller feels heard and respected. This role suits entry-level professionals who are ready to learn, stay calm under pressure, and embrace a structured workflow. Prior exposure to any mainstream helpdesk or call-center software will let you ramp up faster; training on our specific stack is provided. If one of the listed...

...exception tracker (agents report issues, you resolve or escalate to suppliers and founder as needed), and keep our refund policy current. You'll also maintain our reference message library, audit agent quality, and coach the team on our most common ticket types — subscription disputes, unrecognized charges, delivery exceptions. On the systems side: clean up our ticket workflow, optimize our existing helpdesk (Commslayer), and build a simple KPI view covering backlog, response time, and CSAT that the founder can check at a glance. Everything gets documented into a playbook agents can follow without asking you. At 90 days the founder is fully out of day-to-day CS decisions. You're the right fit if you've run CS ops at a DTC brand before, you're comforta...

I need a clear, data-driven report that lets me monitor how satisfied end users are with our IT help desk. The ticketing system already stores all the raw data; what I’m missing is a concise view that translates that data into actionable insights. The report must zero in on three satisfaction drivers: • Response time • Resolution quality • Agent professionalism I’m happy for you to work in the environment you’re most comfortable with—Excel, Power BI, Tableau or a direct SQL‐based dashboard are all acceptable—so long as the final output is easy for non-technical managers to read and refresh on demand. Trend charts, scorecards, and a short narrative summary will help leadership see at a glance where we’re excelling and where we n...

...monitoring, and client engagement into a unified ecosystem. It shall cater to multiple stakeholders such as on-site teams, clients, back-office staff, and vendors, enabling real-time visibility, improved operational control, and data-driven decision-making. The platform shall include key modules such as employee management, Client & Project Management, Attendance Management with face recognition, Helpdesk & Ticketing System, Preventive Maintenance (PPM), QR-based Asset Management, Compliance Dashboard, and workflow-driven Project & Task Management. The solution shall be developed as a web and mobile application with a modular, scalable, and API-first architecture, supporting multi-site and multi-client operations. The system shall be capable of scaling to 100+ clien...

I’m ready to move our people-related processes onto Odoo and would like an experienced implementer to guide the full set-up. The priority modules are Employee Management, Recruitment and Payroll, with smooth links to Helpdesk and Project Management so staff actions can flow straight into tickets and project tasks. DOCUMENT 1: STATEMENT OF WORK (SOW) FOR ODOO IMPLEMENTATION PARTNER Project Objective: To implement a standard, out-of-the-box Odoo HRMS (Recruitment, Employees, Attendance, Time Off, Payroll, Odoo Sign, WhatsApp Integration) for a 10site mining operation. Strict Licensing Constraint: The system must operate on a maximum of 3 Paid User Licenses (Director, Service Manager, HO Operator). All field staff and site project managers (>100 individuals) will be created a...

...verified • Flag anything that needs escalation to the project owner • Keep the ticket tracker (Odoo helpdesk) updated at all times What You Need: • Experience with Odoo (any version — ERP modules like POS, Accounting, Payroll a big plus) • Strong QA or testing mindset — you catch bugs others miss • Clear written English — client-facing communication matters • Experience managing tickets or working with a dev team in a support/PM capacity • Self-directed — you don't need hand-holding to stay on top of open items • Available to overlap with AST (Atlantic Standard Time, UTC-4) for at least 4 hours/day Nice to Have: • Background in IT project management or software QA • Familiarity with helpdesk...

...verified • Flag anything that needs escalation to the project owner • Keep the ticket tracker (Odoo helpdesk) updated at all times What You Need: • Experience with Odoo (any version — ERP modules like POS, Accounting, Payroll a big plus) • Strong QA or testing mindset — you catch bugs others miss • Clear written English — client-facing communication matters • Experience managing tickets or working with a dev team in a support/PM capacity • Self-directed — you don't need hand-holding to stay on top of open items • Available to overlap with AST (Atlantic Standard Time, UTC-4) for at least 4 hours/day Nice to Have: • Background in IT project management or software QA • Familiarity with helpdesk...

I want to turn Zendesk into our central internal helpdesk and need someone who has already been through the full life-cycle: discovery, configuration, launch and enablement. The system must seamlessly handle requests coming from Email as well as the tools we already rely on—Aircall for voice, SimPro for job management and Slack for day-to-day messaging—so experience with those integrations is essential. The core modules we will be using are ticket management, a public-facing knowledge base and the native analytics suite. You will guide me through best-practice field design, triggers, automations, views, user roles, single sign on and security settings, then help populate an initial knowledge base structure that our team can grow. Deliverables • Discovery report ma...

...after-hours. - Dedicated to us during working hours - we do not tolerate people who work for multiple companies in overlapping shifts! Core Responsibilities: - Provision and configure MikroTik routers/switches, TP-Link Omada & Deco devices, and Ubiquiti UniFi gear to production standards - we have a fairly big network (thousands of Mikrotik devices) - Serve as overflow and escalation point for helpdesk and supporting our field teams - Troubleshoot and resolve advanced network issues (layer 2 & 3) quickly and effectively - Assist in planning and implementing network changes and upgrades - Maintain accurate documentation for every deployment and change - Follow and improve our established provisioning and escalation processes Required Skills & Experience: - Deep, hand...

I am actively looking for part-time remote IT / Technical Support work (available after 6 PM IST). Core Skills: - L1/L2 Technical Support - Networking & System Troubleshooting - Windows / Basic Linux Support - Software Installation & Maintenance - VB.NET, C#, MS Access, SQL - IT Asset & System Management Experience: 6+ years working as a Technical Support Engineer in real-time environments (hospital & institutional IT support) What I Offer: - Fast troubleshooting - Reliable remote support - Independent task handling Referral Opportunity: If you can connect me with a genuine client or job opportunity, I offer a referral reward of up to 35% of my first month’s earnings. Terms: - Applicable only after I receive my first payment - Valid for genuine and verified ...

I need a front-end developer to customize the appearance of my osTicket helpdesk portal so it visually matches the design and branding of my website. This is mainly a CSS and small HTML template customization project. Scope of work: • Adjust colors and fonts to match our website branding • Improve header styling • Add a footer section similar to our website • Improve layout spacing and buttons • Make the interface cleaner and more modern • Ensure changes do not break osTicket functionality Technical details: • Platform: osTicket (self-hosted) • Access: SSH / file manager access will be provided • Files that may need modification include: include/client/ include/client/ CSS files Reference: The osTicket portal should visually match ...

I want to stand up a complete help-desk environment on Salesforce Service Cloud. All customer issues will be raised exclusively through a branded Experience Cloud portal, so the build must make that portal the single intake channel. Within the portal, users need to be able to open a ticket and then return at any time to see live status updates and the full history of previous actions—nothing more, nothing less at this stage. Behind the scenes my help-desk operators will work in Service Cloud. I need standard case objects configured, queues and workflows tuned for fast triage, and the console laid out so agents can see all communications, attached photos and final job outcomes in one place. Where customers already run their own Salesforce org, the architecture you set up should be re...

Key Deliverables • Timely invoice generation and distribution using QuickBooks, Xero, or similar cloud accounting tools • Accounts receivable monitoring with proactive follow-ups on overdue payments • Accurate payment reconciliation and b...structured invoicing schedule to prevent delays Track receivables and create a follow-up system for overdue accounts Maintain organized call notes and customer interaction records Deliver weekly performance updates on invoices sent, payments received, and outstanding balances Requirements for Efficient Execution • Access to accounting platform (QuickBooks/Xero/FreshBooks or similar) • Access to CRM or helpdesk system (Freshdesk, Zendesk, etc.) • Clear call handling guidelines and escalation procedures • Shared ...

We’re Hiring: Shopify Product Support Specialist (Remote | $6–$9/hr) Do you already have hands-on experience with Shopify themes and apps? Love helping customers and solving...someone who can: ✔ Guide users through setup and features ✔ Troubleshoot and document bugs ✔ Translate customer concerns for developers ✔ Deliver top-tier support via email & chat This is NOT a store optimization role — it’s a product support role for our own Shopify tools. What we’re looking for: ✅ Real Shopify experience (themes, apps, integrations) ✅ Strong written English ✅ Experience with helpdesk/ticketing tools ✅ Detail-oriented & organized You don’t need to code — but you must understand how Shopify works and where issues usually happen. Remote | P...

I need an integration that can monitor every module in our SAP landscape—Finance, Sales & Distribution, and Materials Management included—and, the instant an exception is thrown, push the details to Faveo Helpdesk via its “create ticket” REST API. For each individual exception the solution must automatically open a separate Faveo ticket and include the following information pulled from SAP: • the system-generated error code and full description • the username or ID of the person who triggered the error • the exact timestamp of the occurrence The connector has to run continuously, handle bursts where many errors arrive at once, and return useful responses so we can track whether a ticket was created successfully or not. A lightwe...

...experienced IT services company / Managed Service Provider (MSP) to support our technology needs. The ideal partner will provide proactive, responsive, and secure IT support tailored to a small business environment. Scope of Services May Include: • Managed IT support (remote & on‑site as needed) • Network and system maintenance • Cybersecurity and data protection • Cloud services and backups • Helpdesk support for staff • IT strategy and scalability planning What We’re Looking For: ✔ Proven experience supporting small businesses ✔ Clear communication and transparent pricing ✔ Strong security and compliance practices ✔ Reliable response times ✔ Ability to grow with our business Interested firms should contact us with company details, servic...

...server settings Configure general and security settings Configure users (up to 10) Configure user roles (up to 10) Add monitor credentials (up to 10) Discover Monitors (up to 50 - Applications, DB, Web Services, Servers etc.) Configure APM Insight - .Net monitors/instances (up to 5 monitors) Configure Monitor groups/Business groups (up to 5) Configure actions (up to 5 - Email, SMS (if applicable), Helpdesk (if applicable)) Configure Threshold profiles (up to 9) Configure windows services monitors and group (up to 11) (services from MES, LIMS and PI Historian) Configure SQL query monitors to display the database transactions (up to 10) up to 50 SQL queries (Monitor email exchange queues, Data Exchange Database) Configure schedule task monitors running in the server (up to 3) Add f...

...selling globally • Target audience: hobbyist makers, prosumers, small and medium-sized businesses • Part of a broader portfolio of technology and e-commerce ventures --- WHAT WE NEED Customer Service & Support • Handling customer inquiries — pre-sale questions, order issues, returns, complaints • Building and optimizing support processes and workflows • Setting up and managing support tooling (helpdesk, live chat, ticketing) • Creating FAQ, knowledge base, and self-service resources • Ensuring fast response times and high customer satisfaction Customer Success • Proactive customer engagement — making sure customers get value from their purchase • Post-purchase follow-up and relationship building • Collecting and...