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Assumi Helpdesk Assistants

Muhammed Rafi

5,0

439

7,9

99%

Malappuram, India

$60 USD all'ora

Top 1% in the Freelancer.com Community. I am excited to offer 16+ years of solid experience in Physical & Virtual Server & Networking Platforms, System Administration, Network Administration,Managing Telecommunications Networks and Technical Strategy. Below are a few of my strong assets for your business: - Microsoft(Active Directory, DNS,DHCP, RDS,SQL Server(DB Admin),SharePoint, - Hyper-V, Exchange(All Versions &O365)Azure) - VMWare (ESXi, VCenter) - Citrix (XenApp, XenCenter) - Antivirus(Symantec(SEP),Mcafee(EPO),Kaspersky) - Linux (Ubuntu, CentOS,Debian) - Cloud(MS Azure,AMAZON AWS ,Google GCP,OVH and Digital Ocean) - Storage(Synology,QNAP,FreeNAS,WD,Dell and HP) - VOIP ( Avaya,3CX,Yeastar,XCally,GrandStream & FreePBX) - Firewalls (Fortinet, Sonicwall, Sophos, ASA,WatchGuard&PFSense) - Wireless(Cisco,Unify,Grandstream,Fortigate) - Routers (Cisco, Ubiquiti) - Servers (HP Proliant Servers) & (Dell/EMC Servers) I am happily available anytime using secure remote support or walk you through the steps via Freelancer chat .I am looking to show each client my worth to build a long relationship. Get started by clicking on "Hire Me"

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Helpdesk PHP C Programming Python Website Design

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Murat

5,0

1832

9,1

99%

Antalya, Turkey

$45 USD all'ora

I've been on internet since 1996. I always tried to do something with programming. Started with mirc scripting, then created my own websites (I had 1500+ websites when it was 2005) and earned a lot of money with domain parking and google adsense. Since I was not so good with programming, I was asking help from other people. But as you probably guess, I had many many problems with programmers. Then, I decided to improve my programming skills. Finally, I realized that coding is the coolest thing in the world. I feel better when I help other people over the world. This is how I became freelancer programmer :) I love coding and ready to help you. - Web Scraping / Crawling - Data extraction - Data conversion - API Integration - Wordpress plugin

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Helpdesk PHP Data Entry Research WordPress

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Sandeep

4,9

949

9,0

95%

Faridabad, India

$40 USD all'ora

THANK YOU FOR VISITING MY PROFILE (DIGITALSCREENCAST) My name's Sandeep. I've been a Full stack developer for 7 years specializing in Web Scraping, Web Automation, and coding useful scripts. Worked with top companies Metlife GOSC, DXC technologies and Elite Services. I guarantee 100% EMPLOYER SATISFACTION because - 1. I provide the lowest possible time span for a project i.e. best speed guaranteed! 2. I bid the fair amounts, so your each penny is worth my work! 3. Pay only & only if you are satisfied with the speed, quality & accuracy of my work! Just pay whatever you feel my work was worth! 4. I assure no vague demands & Employer Oriented approach! I provide free 4 day support in case you face any issues with my work! 5. I emphasis on developing good and long term relationships with my employers. I am providing the following services :  Excel Formulas, VBA, Macros, verbatim and database analysis  Access Database  Google Spreadsheet  Data Entry , Internet Research, Web search, copying  Web Scraping , Data scraping, Data crawling  Python, Fuzzy Logic  R - Programming, SPSS and Statistics Analysis, Shiny, NLP, Leaflet  Matlab and Mathematics  Business , Article and Content Writing  SQL ,PHP, NODE JS, Vue.JS.  VB6 , ASP.NET  Building Architecture, Interior Design  SQL, MYSql  Software Development and Software Architecture  Machine Learning, Data Science  Database Programming  C and C++, C# programming  Power BI, Tableau  Java Script,Node js, React js  PDF and PowerPoint Designing  Website Design  Java, Hadoop, Amazon Web Service(AWS), AZURE  Data mining and Data analysis  Illustration, Photoshop, Dreamviewer  Business Plan & Investor/Sales Pitch Deck Presentations I will provide a service you will love. To find out more, Send me a message. I will get back to you as soon as possible, and book your project in for a time that suits you best. I Guarantee you high Quality work with 100% accuracy. Availability - EST TIME - 8 AM TO 12 PM Clients willing to have long term project relationship are most welcome CEO & Founder Sandeep Digital Screencast

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Helpdesk Python Visual Basic Data Processing Data Entry

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Mehedi

4,9

799

7,7

97%

Rajbari Sadar, Bangladesh

$10 USD all'ora

This is Mehedi Hasan from Bangladesh. I have been working as a Data Entry professional as well as SMM provider from 2012. I am an expert in SMM, Data Entry, Copy Paste, Excel, Research, Mailing List Development, Spreadsheet, Email Handling, Email Marketing ,Word, Google Docs, CRM, data.com, Forum Posting, Content writing, Article writing, Rewriting and so on.

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Helpdesk Copywriting Translation Internet Marketing Photography

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Ayan

5,0

576

7,0

100%

HOWRAH, India

$5 USD all'ora

✨ 💼 Experienced | Reliable | Admin & Data Specialist 💼 ✨ Hello! 👋 I’m Ayan, a top-rated Freelancer with 500+ successful projects and a 100% on-time delivery record over the past decade. I help businesses, startups, and e-commerce stores save time, eliminate errors, and manage data smartly — using a mix of AI-assisted tools, Excel automation, and meticulous human verification. I am a Professional Python Developer with excellent experience in Full Stack Website Development and Customization. ✔️ Heads-Up: 10+ Years, 500+ Projects, 5★ Rated 💼 ✅ What I Deliver ✅ • Data entry, cleaning, formatting & validation (Excel, Sheets, CRMs) • Web research, data enrichment, and lead generation • Product listing, catalog updates, and admin support for Shopify, WooCommerce, Amazon, eBay, and many more.... • AI-assisted document creation, report automation & data summarization • File conversions (PDF, CSV, XML, JSON) • Data quality checks, error reduction, and consistency tracking ⚙️ How I Work ⚙️ • Use advanced tools (ChatGPT, Power Query, Google Sheets automation, and custom scripts) to speed up routine work • Double-check every dataset for accuracy and consistency • Communicate clearly and proactively throughout the project • Offer small free samples for quality assurance before full start ✅ Why Clients Choose Me ✅ • 10+ years on Freelancer.com, 5★ rating, 100% completion record • Fast, detail-oriented, and fully trustworthy • Blend of automation + human precision — best of both worlds • Capable of handling large datasets and long-term admin roles ✔️ Coming together is a beginning; keeping together is progress; working together is a success. 💼 ✅ SPECIALTIES ✅ ================= ✨ DATA & WEB ADMIN ✨ o Data Entry and Conversion o CRM Entry o Spreadsheet (Excel) Processing o Web Searching and Scraping o C-Level (like CEO, CFO) Contact Email Collection o Database Building (Directory Listing) o Virtual Assistance Support o E-Commerce Product Uploading using :-- o Joomla o Virtuemart o Magento o Wordpress o Oscommerce o OpenCart o ZenCart o Big-commerce o Shopify o Prestashop o Volusion and various shopping cart sites ✨ Full Stack Developer ✨ I have worked on PHP, WordPress, Java, JS, HTML/CSS, etc. • Website Development and Customization • Open source customization/ CMS • E-commerce Website Development • API Integration and Development. ✨ Content Writing and Submission ✨ ✨ Designing ✨ To me ::-- Designing something means putting life into it, and I love to do that. o Photoshop Design o Photo Editing, Resizing & Retouching o Logo Design o Business Cards & Brochure Design o Menu Card Design o Animation (2D & 3D)

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Helpdesk Java JavaScript Visual Basic Graphic Design

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Enamul

4,9

547

8,4

96%

Dhaka, Bangladesh

$35 USD all'ora

Welcome to my profile. I am experienced in - Python, SQL, MongoDB, Prediction models, Automation, Bot, Web Scraping, and many more. 10 years experience in the said skills. I can build Windows software with a simple interface/Gui with a license key. I will work with accuracy, consistently, and faster. Best Regards Enamul

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Helpdesk JavaScript Graphic Design Translation Internet Marketing

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Sourabha

4,9

511

7,6

98%

Jagaddal, India

$10 USD all'ora

About me: This is Roy from Kolkata, India. I am 28 years old and completed Bachelor degree in Science(Barasat University '2014'). I am an expert in this field. I have excellent command over English. I am a hard worker, productive and worthy of your attention I hope, I would be the right candidate for your project. Awaiting an affirmative response from you. Service I Provide: 1.) Any Type of Data Entry. 2.) Web Search.(able to do hard research on web) 3.) From Filling. 4.) Magento, Word Press, Shopify and Woo Commerce Product Upload. 5.) Copy & Paste Work. 6.) Virtual Assistant. 7.) Leads Generation. 8.) Data Processing and Data Mining. 9.) Help Desk Support. 10.) Online Survey. Summary: I am always provide my 100% effort to satisfy employers. Employer satisfaction is most important to me. I am able to do fast and accurate work and always trying to serve project before time period.

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Helpdesk Internet Marketing Windows Desktop Data Entry Excel

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Faisal

5,0

462

8,6

96%

Rawalpindi, Pakistan

$2 USD all'ora

More than 10 years of experience in Data Entry/Processing. I specialize in the following fields: * Virtual Assistance * Web Scrapping * Web Research * Data Extraction * Data Entry * Data Processing * Excel * PDF * Product Upload * Wordpress * Shopify * Woocomerce * Social Media Management I am happy to give you samples before we start, to make sure you receive good quality work.

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Helpdesk Translation Internet Marketing Data Processing Data Entry

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Aditya

5,0

390

6,4

100%

Noida, India

$12 USD all'ora

I have 17 years experience in data entry related tasks. I do following work besides data entry : - write scripts in iMacros - convert pdf to word/excel documents - automate uploading/extracting data from websites using iMacros My charges are $5/hour for small data entry tasks. I give discount on long term data entry work. Charges for non-data entry work varies. Client satisfaction is my top priority. I complete projects within deadline. Please check my reviews. Looking forward to work with you in future. Thanks for checking my profile. Have a nice day :)

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Helpdesk PHP Java JavaScript XML

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Vedi altri Helpdesk Assistants

I clienti danno ai nostri Helpdesk Assistants

4.9 su 5

da 15.540 valutazioni

Come assumere un buon Helpdesk Assistant freelance

A helpdesk assistant is a customer-facing support freelancer who answers tickets, troubleshoots common issues, and resolves user queries across email, chat, and phone channels. Hiring a skilled helpdesk assistant on Freelancer.com gives your business reliable first-line support without the overhead of a permanent in-house team, keeping customer response times short and satisfaction scores high.

What does a helpdesk assistant do?

A helpdesk assistant acts as the first point of contact between your business and the people who use your products or services. They triage incoming tickets, classify issues by priority, resolve straightforward problems directly, and escalate complex cases to the appropriate technical or account teams. Good helpdesk support keeps customer churn low and protects your brand reputation across every channel where users ask for help.

Beyond reactive ticket handling, an experienced helpdesk support specialist also identifies recurring problems, contributes to internal knowledge bases, and feeds insights back to product, sales, and engineering teams. This turns the helpdesk from a cost centre into a source of customer intelligence.

Common deliverables from a freelance helpdesk assistant

Helpdesk freelancers handle a defined set of customer support tasks that you can scope clearly in a project brief. Typical deliverables include:

Responding to inbound support tickets via email, live chat, and phone within agreed service level agreements

Triaging and tagging tickets by category, severity, and product area

Resolving tier-one issues such as password resets, account access, billing queries, and basic product how-to questions

Escalating tier-two and tier-three issues to engineering or specialist teams with detailed case notes

Writing and updating help articles, canned responses, and FAQ entries in your knowledge base

Logging bugs and feature requests in tracking systems for product teams

Producing weekly or monthly reports on ticket volume, resolution times, and customer satisfaction scores

Moderating community forums and responding to public reviews where appropriate

Tools and platforms helpdesk assistants use

Strong candidates should be fluent in the helpdesk software your business already runs on, or able to ramp up quickly on a comparable platform. Common tools include:

Ticketing and helpdesk platforms such as Zendesk, Freshdesk, Jira Service Management, Zoho Desk, HubSpot Service Hub, and Help Scout

Live chat tools including Intercom, LiveChat, Tidio, and Drift

Customer relationship management systems such as Salesforce, HubSpot CRM, and Pipedrive

Communication and collaboration tools including Slack, Microsoft Teams, and Google Workspace

Remote support tools such as TeamViewer, AnyDesk, and Microsoft Remote Desktop for technical troubleshooting

Knowledge base and documentation tools like Notion, Confluence, and Document360

Familiarity with ITIL service management principles, SLA frameworks, and customer satisfaction metrics such as CSAT, NPS, and first response time is a strong signal of professional helpdesk experience.

Industries that hire freelance helpdesk support

Helpdesk assistants serve almost every sector that has paying customers, but freelance demand is highest in:

SaaS and software companies needing tier-one technical support coverage

E-commerce stores running on Shopify, WooCommerce, or Magento that need order, returns, and shipping support

IT service providers and managed service businesses supporting end users across multiple clients

Financial services, fintech, and insurance companies handling account and policy queries

Healthcare, education, and online learning platforms supporting patients, students, and instructors

Hospitality, travel, and booking platforms managing reservations and customer issues

Many businesses hire helpdesk freelancers to extend coverage into evenings, weekends, and additional time zones without expanding their full-time payroll.

How to evaluate helpdesk assistant candidates

The right helpdesk freelancer combines technical literacy with strong written communication and a calm, empathetic tone. Look for verifiable experience with the helpdesk platforms in your stack, evidence of meeting SLA targets in previous roles, and language proficiency that matches your customer base. Multilingual candidates are valuable if you serve international markets.

Strong portfolio and profile markers include documented CSAT scores, references from previous remote support engagements, certifications in ITIL or vendor-specific platforms like Zendesk, and clear examples of knowledge base articles or canned response libraries they have written.

Sample interview questions you can use directly:

Which helpdesk platforms have you worked with, and what was your average ticket volume per day?

How do you handle an angry customer whose issue you cannot immediately resolve?

Walk me through how you would triage and prioritise a queue of fifty unread tickets at the start of a shift.

What CSAT or first response time targets have you been held to in previous roles, and how did you perform against them?

Describe a time you turned a recurring support issue into a process or product improvement.

Why hire helpdesk assistants on Freelancer.com

Freelancer.com gives you access to a global pool of helpdesk support specialists across every time zone, which makes it straightforward to build round-the-clock coverage without hiring locally. You can compare profiles, ratings, and verified reviews from previous clients, then award the project to the freelancer whose experience and rates fit your scope. Clients set their own budgets and receive competitive bids, so you stay in control of cost while accessing vetted talent. Milestone Payments protect funds until agreed deliverables are met, which is particularly useful for ongoing support retainers where consistency matters.

Ready to bring reliable customer support into your business? Post a project on Freelancer.com today and connect with skilled helpdesk assistants ready to take over your ticket queue.

What are the steps to hiring a freelance helpdesk assistant?

Hiring the right helpdesk assistant comes down to writing a clear brief, reading bids carefully, and verifying that profile evidence matches what each candidate promises. The process below walks you through each stage so you end up with a support freelancer who can take over your ticket queue with minimal supervision.

Step 1: Post your project on Freelancer.com

The quality of your project post directly determines the quality of bids you receive. A precise brief filters out generic applicants and attracts helpdesk specialists whose tools, language skills, and shift availability genuinely match your needs. Head to the post project page , fill in the brief, scope, timeline, and budget, then publish your project for freelancers to bid on.

Name the helpdesk platform your team uses, such as Zendesk, Freshdesk, Intercom, or Jira Service Management

State the channels to be covered: email, live chat, phone, social, or community forums

Specify required working hours, time zone coverage, and any weekend or overnight shifts

Describe your product, industry, and the typical types of tickets the freelancer will handle

List required languages and minimum proficiency level for written and spoken communication

Define success metrics such as first response time, resolution time, and CSAT targets

Step 2: Review bids from freelancers

Bids are short proposals that reveal how each candidate interprets your brief, not just a price quote. A strong helpdesk proposal references the specific platforms in your stack, asks sensible clarifying questions about ticket volume or escalation paths, and proposes a realistic ramp-up plan. Use Freelancer.com chat to follow up with shortlisted candidates before making any decisions.

Look for proposals that mention your named helpdesk platform and describe past experience with it

Check that the freelancer asks intelligent questions about SLA targets, escalation procedures, or product complexity

Assess whether their proposed shift schedule and capacity match your ticket volume realistically

Note candidates who attach sample knowledge base articles, canned responses, or anonymised CSAT data

Use Freelancer.com messaging to send a short test scenario and review how candidates respond in tone, clarity, and speed

Step 3: Evaluate freelancers and award the project

The final decision combines proposal quality with profile evidence. For helpdesk roles, consistency matters more than a single standout review, because customer support is repetitive work measured over months. Check that ratings, completion rates, and written reviews paint a steady picture of reliability before you award.

Review the freelancer's portfolio for documented support metrics, knowledge base samples, or process documentation

Check star ratings alongside the total number of completed projects to confirm depth of experience

Read written client reviews for mentions of communication quality, reliability, and SLA performance

Confirm verified payment method, identity verification, and any platform certifications

Look at on-time delivery rate and completion rate as proxies for shift discipline

Award the project and set up Milestone Payments tied to weekly or monthly deliverables so funds are released only when agreed support targets are met

What is the difference between a helpdesk assistant and a virtual assistant?

A virtual assistant handles general administrative work such as calendar management, data entry, and inbox triage, while a helpdesk assistant specialises in customer support and technical troubleshooting through ticketing platforms. If your primary need is resolving customer issues against an SLA, hire a helpdesk specialist rather than a generalist VA.

Can I hire a helpdesk assistant for part-time or after-hours coverage?

Yes. Many freelance helpdesk assistants on Freelancer.com work part-time, weekend, or overnight shifts to extend the hours your in-house team covers. You can scope the project as a fixed weekly schedule, a monthly retainer, or an on-demand arrangement based on ticket volume.

How long does it take to onboard a helpdesk freelancer?

Most experienced helpdesk assistants can be productive within a few days once they have access to your ticketing platform, product documentation, and escalation procedures. Plan for a short shadowing period where they observe live tickets and answer alongside a senior team member before taking the queue independently.

Do I need a helpdesk assistant or a full technical support engineer?

If most of your tickets are tier-one issues such as account access, billing, and basic product questions, a helpdesk assistant is the right fit. If your tickets routinely require code-level debugging, infrastructure troubleshooting, or deep product knowledge, you may need a technical support engineer instead, or a helpdesk assistant paired with an escalation path to one.

Can a freelance helpdesk assistant handle multilingual support?

Yes. Freelancer.com hosts helpdesk specialists fluent in many languages, which makes it practical to add Spanish, French, German, Portuguese, Arabic, or other language coverage without opening regional offices. Specify required languages and proficiency levels in your project brief to receive bids from qualified candidates.